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    Customer support with german for hotel industry - Valencia, España - City job offers

    City job offers
    City Job Offers background
    indefinido, jornada completa
    Descripción

    Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available.

    Reports To

    Customer Support Team Lead

    Job Overview

    This is what you tell people at parties:

    I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world

    Your role

    You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness

    You will be accountable for:

    Training hoteliers in using the platform to their best advantage on all possible touchpoints

    - Proactively calling hoteliers to educate them of the added value of our additional paid features

    Fun & productive collaboration with our other teams, specifically your German teammates.

    Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most self-sufficient way

    Benefits

    Working in a vibrant international fast-growing company

    Unlimited learning & growth potential

    Your ideas and performance making a big difference in our organization and the global hotel industry

    Work hard, Play hard mentality. We love celebrating successes together

    - Employee Equity Scheme

    - Annual Platform Hotel Experience

    Friday lunches paid for by the company

    - Annual salary increases

    Training & Development opportunities

    Requisitos del puesto

    The perfect fit

    - Speaks German proficiently

    - Is located in Valencia

    has Hotel (front-desk/reservations) experience

    Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

    Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities

    Drive to revolutionize hoteliers worldwide

    Self-motivated & ability to deliver under pressure

    Team-player

    Organized and has a great eye for detail

    Affection for both international business & tech

    Shares our core values:

    1. ACCOUNTABILITY

    2. BEAT YESTERDAY

    3. CLOCK SPEED

    4. DEAL'S A DEAL

    5. EMPOWER ANOTHER



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