Laura Elizalde

Bilingual - Detail-oriented, proactive mindset, and forward-thinking approach, promoting excellence in the work environment. Proficient in managing client-centric operations Proven track record in effective communication and comprehensive support for administrative and operation functions. Let's connect! 🚀 #Operations #StrategicDevelopment #ClientRelations #WorkplaceExcellence

WorldPay from FIS [ Sep 2022 – Jun 2023] Spain 

• Performed administrative duties, managing all facets of operations for three VP level executives. 
• Managed complex global calendar scheduling for executives in various time zones overseeing a robust team of more than 300 employees. Coordinated appointments, meetings, conference calls while optimizing executive productivity and streamlining team collaboration. 
• Supported international travel planning and expense administration of a $1M+ T&E budget. 
• Project managed various programs, on-site meeting planning and execution in addition to content creation. 
• Maintained a comprehensive understanding of corporate policy, serving as a resource for interpreting and communicating executive intent. 
• Created reports and graphics by extracting pertinent information from various sources including Salesforce, ensuring accuracy and relevance. 
• Organized correspondence, client records, and reports while proactively resolving exceptions across various global cost center accounts. 

Event & Restaurant Coordinator   

Hotel Malcom and Barret [ Aug 2021 – Sep 2022] Valencia - Spain   

• Managed guest reception of a mid-size boutique resort, 168 rooms, a 24/7 operation. Scheduled 15-member staff for restaurant and event settings, optimizing layout efficiency. 
• Constant communication and collaboration with chefs on menu updates focusing on a customer-centric approach while focusing on exceeding weekly sales targets. Hosted and organized events for groups in excess of 80. 
• Ensured top-quality services for all hotel-hosted events, collaborating with the staff team to achieve 100% guest satisfaction. These events spanned from private parties, corporate conferences, Christmas and New Years gatherings. 
• Coordinated efficient communication among departments, ensuring streamlined operations for successful and memorable experiences to ensure reoccurring customer loyalty. 
• Managed beverage inventory operations, overseeing scheduling and deliveries to enhance overall efficiency and cash flow management. 

Restaurant Manager   

Douzo Modern Japanese Restaurant [2006 – 2019] Boston, MA - United States   

• Directed daily operations to maximize productivity, ensuring increased sales, profitability, and employee retention. 
• Developed market strategies, implemented advertising campaigns, and planned events for business growth. 
• Responsible for inventory control systems, implementing real-time tracking mechanisms that minimized waste and improved overall stock management, leading to a 20% reduction in inventory costs. 
• Cultivated strong relationships with providers, negotiating favorable terms and agreements that resulted in a 15% decrease in overall procurement costs. 
• Introduced data-driven performance metrics for staff, providing insights that led to targeted training programs and a 10% improvement in productivity. 
• Responsible for the redesign of the restaurant layout, optimizing seating arrangements and flow, resulting in a 25% increase in seating capacity and revenue. 
• Collaborated with management team to keep daily data updates on Upserve Platform to analyze sales curves,
  payments and analytics for tracking revenue and customer loyalty programs.
• Ensured follow-through on meeting commitments, incorporating updates into reports for comprehensive tracking. 

Business and Marketing   - Associate Degree

Instituto Universitario de Tecnología AJS [1997 – 2000] Barquisimeto (Venezuela)