Trabajos
>
Barcelona

    Global Account Operations Manager with German - Barcelona, España - HP Inc.

    HP Inc.
    HP Inc. Barcelona, España

    hace 1 semana

    HP Inc. background
    Paid Work
    Descripción

    The Global Account Operations Manager (GAOM) is a key role within the management of our top customers. Responsible to manage the end-to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex issues, to translate the needs of the customer into an operational plan, to strive for continuous efficiency improvements, and to hold Business Reviews with the customer where needed. This applies to all business from the customer (direct & indirect, End use & OEM business, transactional and contractual business, all PLs). Works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management. AOM is a full member of the account team.

    End-to-end operational responsibility. Leading worldwide virtual teams. Managing the customer relationship. Being part of one of the most sustainable and inclusive IT Tech companies in the world. Welcome to the exciting world of the GAOM at HP Inc.

    RESPONSIBILITIES

    Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Actively provides mentoring and guidance to lower-level employees.

    Ownership of operational relationship with Global customer(s)

    • Manages customer expectations through effective communication about HP order fulfillment capabilities and delivery performance.
    • Contributes to relationship building with the customer as trusted HP direct advisor.
    • Enables sales force to focus on revenue and margin related activities.
    • Coordinates HP Sales Operations strategies - aligns operational commitments of the different business unit sales teams.
    • Identifies opportunities for improving customer satisfaction and driving incremental business.
    • Reports back to customer on the delivered performance (operations reviews, periodic reporting).
    • Manages senior level escalations.

    Design and deployment of customer procurement solution

    • Consults with customer and (local) sales team on HP's capabilities.
    • Understands the sales strategy, consults with sales to maximize HP business opportunity.
    • Understands and documents customer requirements.
    • Designs procurement solution which exceeds customer expectations - manages within the scope of HP's Direct delivery capabilities and cost to serve targets - documents solution in a Statement of Work (SOW) and agrees SOW with customer and account team.
    • Project manages the implementation of the solution.

    Global Operations and Customer Management

    • Develops and animates a virtual worldwide operations team that:
    • Ensures global commitments to the customer are honored.
    • Acts as an account related escalation point for internal teams.
    • Develops clear action plans for operational teams and monitor performance.
    • Monitors account metrics and drives corrective actions.
    • Measures service levels, cost to serve, customer satisfaction.
    • Understands root causes when targets are missed and drives corrective action.
    • Identifies & recommends end to end process optimization opportunities.
    • Manages change.
    • Prepare and Drive customer QBRs on all operational aspects.

    QUALIFICATIONS

    Knowledge and skills

    • Solid understanding of HP capabilities and key commercial strategies.
    • Understanding of internal approval processes, contract requirements.
    • Understanding of key commercial strategies.
    • Excellent verbal and written communication skills.
    • Active listening skills.
    • Customer relationship management.
    • Executive presentations.
    • Negotiation and influencing skills.
    • Setting the right expectations.
    • Dealing with frustrated people.
    • Managing virtual teams.
    • Being accountable without direct responsibility.
    • Cross regional leadership.
    • Time management, ability to prioritize, ability to cope with workload peaks.
    • Trade-off between operational (short term) priorities and solution related (longer term) priorities.
    • Agile mindset.
    • Knowledge of Lean Agile methodology.
    • Business acumen.
    • Ability to build effective rapport with sales and customers.

    Education and Experience

    • Bachelor's Degree, Master's Degree preferred or equivalent experience
    • 5 years or more experience in an operational role
    • Project and/or Program Management experience preferably within an international environment
    • Fluent in English & German. Both oral and in writing.

    Equal Opportunity Employer (EEO):

    HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).


  • Veepee

    Translator with German

    hace 1 día

    Veepee Barcelona, España

    The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history. · With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-p ...

  • Talent Search People

    Account Manager with a Native Level of German

    hace 1 día

    Talent Search People Barcelona, España

    Perfiles Ventas · De duración indefinida · Barcelona, Spain · Completa · Salario competitivo · - Incorporación inmediata · **¿Dónde trabajarás?**: · Es una compañía con más de 35 años de experiência en el mercado de las TIC. · **¿Qué harás?**: · - Buscamos un Account Manager para ...

  • Datagroup Ag

    Product Manager With German

    hace 1 semana

    Datagroup Ag Barcelona, España

    del empleo Almato Iberia está en la búsqueda de un Product Managercon experiencia y nivel alto de alemán, para un proyecto Internacional. Trabajarás en un entorno ágil, colaborando estrechamente con equipos internos y externos para cumplir con los objetivos del proyecto. Responsa ...

  • Datagroup Ag

    Sap Basis Administrator With German

    hace 22 horas

    Datagroup Ag Barcelona, España

    del empleo Almato Iberia está en la búsqueda de unSAP Basis Administrator con un nivel alto de alemán. En esta posición serás responsable de gestionar y mantener el entorno técnico de los sistemas SAP. Esto implica tareas como la instalación, configuración, actualización y monito ...

  • Belmonte Group

    Corporate Talent Acquisition Specialist with German

    hace 4 días

    Belmonte Group Barcelona, España De jornada completa

    Buscamos un profesional apasionado y experimentado para unirse al equipo de Recursos Humanos como Especialista en Selección de Personal para una multinacional líder del sector industrial. · En este rol, serás responsable de liderar la gestión íntegra de los procesos de selección ...

  • Pierce

    German Translator

    hace 6 días

    Pierce Barcelona, España

    Pierce is one of Europe's most successful online retailers. We are currently looking for a Translator in Barcelona, Spain, where we have opened a brand new Support office near Sagrada Familia. The team there will provide great translations for most of our European markets and we ...

  • Webhelp

    German Speaking

    hace 2 días

    Webhelp Barcelona, España

    **Advisor** · **Location** · - Barcelona, Spain**Language** · - German*** · **Description**: · **Why join us** · Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. · We are looking ...

  • Page Personnel España

    Recruiter with German

    hace 6 días

    Page Personnel España Barcelona, España

    Responsible for end to end recruitment process for diverse level profiles, ensuring a pleasant experience to potential talents. · - Accountable for high-volume full lifecycle recruiting for complex searches and functions; including proactive sourcing in order to build pipeline fo ...

  • Webhelp

    German Speaking

    hace 1 semana

    Webhelp Barcelona, España

    **Location** · - Barcelona, Spain**Language** · - German*** · **Description**: · **Why join us** · Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. · We are looking for a **German ...

  • Recruit4Work S.L.

    German Accountant

    hace 3 días

    Recruit4Work S.L. Barcelona, España

    Do you want to work for a world-leading company with operations in 50 countries?We are the European Shared Services Center, a world-leading Industrial Gases company with operations in 50 countries. With more than 300 employees based in Cornellà de Llobregat, we support the group' ...

  • Webhelp

    German Speaking

    hace 6 días

    Webhelp Barcelona, España

    **Advisor** · **Location** · - Barcelona, Spain**Language** · - German*** · **Description**: · **German speaking - Customer Representative** · **Why join us?** · Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people ...

  • Teleperformance Spain

    German Scheduling

    hace 2 días

    Teleperformance Spain Barcelona, España

    Teleperformance Spain is looking for a group of highly-skilled professionals to join our team. · You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers sol ...

  • Forcontact Europe

    German Language

    hace 3 horas

    Forcontact Europe Barcelona, España

    At Forcontact we are looking for a new profile with native / bilingual German and English to join our customer service teams. · We are looking for an autonomous, motivated person, with a gift for people, languages and a desire to learn. · As part of the team, you will be the pers ...

  • Webhelp

    German Speaking

    hace 1 semana

    Webhelp Barcelona, España

    About the project: · Are you tired of monotonous customer care and boring support activities? Do you want to solve problems and work together with our customers on real tailor-made solutions? And all of this in a digital setting with motivated colleagues? Then come to us and conq ...

  • Recruit4Work

    German Teamleader

    hace 1 día

    Recruit4Work Barcelona, España

    **Thinking about moving abroad? Take a look at Barcelona Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit the good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe ...

  • Hamelin-Laie

    German Teacher

    hace 6 días

    Hamelin-Laie Barcelona, España

    **Hamelin International School** is a private institution started in 1989 that is wholly dedicated to infant, primary and secondary education. The school is approved by the MEC (Ministry of Education and Culture of Spain) and authorized by the International Baccalaureate to teach ...

  • Webhelp

    German Speaking

    hace 3 horas

    Webhelp Barcelona, España

    **Advisor** · **Location** · - Barcelona, Spain**Language** · - German*** · **Description**: · **German-speaking Customer Representative Hybrid** · Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people ...

  • Luxury Escapes

    German Content Producer

    hace 6 días

    Luxury Escapes Barcelona, España

    Luxury Escapes stands proudly as one of the world's fastest-growing travel businesses, curating and offering the world's best escapes handpicked by our experts. · We believe that everyone deserves to travel in style, which is why we are fueled by our shared purpose - to create th ...

  • Careerxtra

    German Technical Support

    hace 3 días

    Careerxtra Barcelona, España

    **Job Title: Hybrid German Technical Support Specialist** · **Location: Barcelona, Spain (Hybrid)** · We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language. · **Position ...

  • Adecco

    Project Assistant with German

    hace 3 horas

    Adecco Barcelona, España

    Do you speak German? Do you have a sales personality? · - Our client is a US market research company looking for a project assistant for its German team. Perform administrative tasks according to the instructions of the project managers and ensure smooth communication between all ...