German Technical Support - Barcelona, España - Careerxtra

Careerxtra
Careerxtra
Empresa verificada
Barcelona, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Job Title:
Hybrid German Technical Support Specialist

Location:
Barcelona, Spain (Hybrid)


We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language.


Position Overview:


As a Hybrid German Technical Support Specialist, you will play a crucial role in ensuring our German-speaking customers receive outstanding technical assistance.

This position is based in our vibrant Barcelona office, with the flexibility to work both on-site and remotely.

If you are passionate about technology, and customer service, and have excellent communication skills in German, this could be the perfect opportunity for you.


Responsibilities:


1.


Technical Support:

  • Troubleshoot and resolve customer issues related to our products or services.

2.


Customer Communication:

  • Communicate technical information to customers in a clear and understandable manner.
  • Ensure customer satisfaction by exceeding their expectations through outstanding service.

3.


Collaboration:

  • Work closely with crossfunctional teams to escalate and resolve complex technical issues.
  • Provide feedback to improve products and services based on customer interactions.

4.


Documentation:

  • Create and maintain detailed documentation of technical issues and resolutions.

5.


Training:

  • Stay uptodate with product knowledge and industry trends.
  • Provide training and support to team members as needed.

Qualifications:


  • Fluent in German (spoken and written) with a strong command of English.
  • Proven experience in technical support or a related field.
  • Excellent problemsolving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and collaboratively.
  • Flexibility to work in a hybrid onsite/remote environment.

Education and Experience:


  • Bachelor's degree in a related field or equivalent work experience.
  • Previous experience in a technical support role is preferred.

Benefits:


  • Competitive salary
  • Health and wellness programs
  • Professional development opportunities
  • Hybrid work environment
**_
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