Trabajos
>
Madrid

    Technical Customer Success Manager - Madrid, España - HashiCorp, Inc.

    HashiCorp, Inc.
    HashiCorp, Inc. Madrid, España

    hace 2 días

    Default job background
    Descripción

    The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.

    In this role you can expect to...

    You will be responsible for driving customer outcomes across Onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.

    • Responsible for driving Customer onboarding and risk mitigation
    • Work in partnership with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
    • Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion
    • Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight

    You may be a good fit for our team if you have...

    • 3+ years of TAM, CSM, or program management experience with focused technical aptitude.
    • Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
    • Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others
    • Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
    • Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
    • Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities, and anticipate the customer's needs
    • Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets
    • Ability to discuss high-level technical concepts with non-technical stakeholders
    • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and is comfortable with high levels of ambiguity
    • Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies
    • Thrives by having regular interactions with customers and is proactive in their outreach.
    • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
    • Able to be successful in a cross-functional, remote-first culture
    • Ability to travel to customers and internationally to Hashicorp events as needed

    #LI-AA1

    #LI-Hybrid

    ALERT : HashiCorp has received reports of scams where individuals purporting to represent HashiCorp conduct bogus "employment interviews" via email or text, and then request payment as a condition for receiving an offer of employment. HashiCorp and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.), which you should not provide to them. If you have been the target of such a scam, you should report it to the U.S. Federal Trade Commission (see this FTC posting for further details: ) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

    Apply

    Life at HashiCorp

    HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

    At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

    HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

    HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to

    We comply with all laws and regulations set forth in the following posters:

    Note: some benefits may differ from one country to another.

    #J-18808-Ljbffr
  • Ucademy

    Customer Success Manager

    hace 4 días

    Ucademy Madrid, España

    **3,2,1 LET ́S GO** · **HOLA** · **NO SERÁ UN TRABAJO NORMAL** · En Ucademy no ofrecemos el típico trabajo de 08:00 a 15:00 h, en el que te dicen lo que tienes que hacer en todo momento, en el que repites día tras día las mismas tareas, en el que dices ya he terminado el trabajo, ...

  • Dalux

    Customer Success Manager

    hace 5 días

    Dalux Madrid, España

    **Customer Success Manager** · Primero, ¿quién diablos es Dalux? · Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionam ...

  • Mondia Group

    Customer Success Manager

    hace 3 días

    Mondia Group Madrid, España

    **ÜBER UNS** · WHAT WE DO | Die Mondia Media Germany GmbH ist ein führendes Unternehmen im Bereich digitaler Entertainment-Dienstleistungen für global agierende Unternehmen der Telekommunikations-, Medien · - und Geräteherstellerindustrie. Über diverse Vertriebspartner, wie unter ...

  • TWENIX PLATFORM S.L

    Customer Success Manager Italy

    hace 5 días

    TWENIX PLATFORM S.L Madrid, España

    **Hola **: · ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca má ...

  • Check Point Software Technologies Ltd.

    Customer Success Manager, MDR EMEA

    hace 1 semana

    Check Point Software Technologies Ltd. España

    Solution Center | Full Time | Job Id: 20595 Experienced · Why Join Us? · As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our empl ...

  • Zurich Insurance

    Customer Onboarding and Success Manager

    hace 1 semana

    Zurich Insurance Madrid, España

    **¿Qué puede salir bien, cuando puedes ser TÚ, también en el trabajo?** En Zurich, trabajamos cada día para que encuentres el espacio · *** · Cuidar de tu · **bienestar** es nuestra prioridad, por ello apostamos por la · **flexibilidad** para que puedas dar lo mejor de ti, cuidan ...

  • BNP Paribas

    Vie Assistant Client Success Manager

    hace 23 horas

    BNP Paribas Madrid, España

    **VIE Assistant Client Success Manager - Madrid, H/F** · **CONCRÈTEMENT VOTRE QUOTIDIEN ?**: · Vous serez rattaché(e) au Client Success Manager et serez en lien avec l'ensemble de l'équipe Delivery. · Vos missions tournent autour de trois grands pilliers : Relation clients, Commu ...

  • Sprinklr

    Success Manager

    hace 1 semana

    Sprinklr Madrid, España

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Head ...

  • Adspert GmbH

    Customer Success Account Manager B2B

    hace 1 semana

    Adspert GmbH Madrid, España

    **Job description**: · Die** **Adspert GmbH** bewirbt sich bei dir als** kollegialer und familienfreundlicher Arbeitgeber aus Berlin**. Mit der Hilfe unserer **30 Adspertees** haben wir** Europas führenden Lösungsanbieter für Gebots-Management entwickelt**. Mehr als **300 Marken* ...

  • MotorK

    Customer Success Manager

    hace 3 días

    MotorK Madrid, España

    MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer exp ...

  • zeotap

    Customer Success Manager

    hace 23 horas

    zeotap Madrid, España

    **About the company** · Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front and centre. Recognised by Gartner as a "Cool Vendor", Zeot ...

  • Trucksters

    Partner Success Manager

    hace 1 semana

    Trucksters Madrid, España

    We are Trucksters, a digital transport operator based on truck relays, one of the fastest growing Spanish startups. We are currently seeking an experienced and dedicated **Partner Success Manager** to join our team and manage the relationships with our Partners and ensure their s ...

  • ShipBob, Inc.

    Merchant Success Manager

    hace 1 semana

    ShipBob, Inc. Madrid, España

    As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: · - **Write Your Career Story**. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to wr ...

  • Cobee

    Customer Success Manager

    hace 4 días

    Cobee Madrid, España

    **About Us & Our Culture**: · We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compen ...

  • GE HEALTHCARE

    Customer Success Manager

    hace 2 horas

    GE HEALTHCARE Madrid, España

    **Job Description Summary**: As a Customer Success Manager, you own and manage strategic relationships at the C-Suite level across GE Healthcare Digital, ensuring customer success and satisfaction. You will serve as a strategic and trusted advisor and the primary point of contact ...

  • Workday

    Customer Success Manager

    hace 2 días

    Workday Madrid, España

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...

  • APPINIO GmbH

    Customer Success Manager

    hace 23 horas

    APPINIO GmbH Madrid, España

    **Allow us to introduce ourselves** · Hello there We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. · We started out i ...

  • Board International

    Customer Success Manager

    hace 1 semana

    Board International Madrid, España

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the pa ...

  • Board International

    Customer Success Manager

    hace 23 horas

    Board International Madrid, España

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the pa ...

  • MongoDB

    Customer Success Manager

    hace 1 semana

    MongoDB Madrid, España

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...