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    German Technical Support Advisor in Barcelona - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Barcelona, España

    hace 1 semana

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    Descripción

    Are you a German maestro? We're seeking an exceptional individual to join us in the role of Technical Support Advisor

    About Us:

    At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations and drive sustainable growth. Whether you're an emerging startup or a seasoned industry leader, we stand ready as your dedicated ally for success. No challenge is too complex, no journey too vast we're here to guide you every step of the way.

    Role Overview:

    Handle incoming B2C user requests via telephone and email, logging details and providing timely resolutions within SLA. Solve technical inquiries and manage incidents related to car electrical chargers. Update customers on status and progress, monitor open queries, and ensure SLA compliance. Escalate service issues as needed and maintain high customer satisfaction.

    Key Responsibilities:

    • Take incoming user requests B2C (via telephone/email, log call details onto case management systems, and provide response and resolution within SLA to customer)
    • Solve requests/incidents that require a higher level of technical knowledge
    • Support technical inquiries and manage incidents of the client's product, car electrical chargers.
    • Progress / close service requests to a satisfactory conclusion on-call management system
    • Proactively update customers with status and resolution progress
    • Monitor/progress all open queries in the queue
    • Escalate potential service issues to an appropriate level
    • Ensure contractual SLA is maintained
    • Respond to any reasonable task posed by the assigned manager
    • Achieve an excellent customer satisfaction level

    Qualifications:

    • Native in German
    • C1 proficiency in English
    • IT Knowledge

    Why Join Us:

    • Attractive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded.
    • Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
    • Bonus for Achievements: In addition to your salary, you'll have the opportunity to earn bonuses based on your contributions and achievements, providing further motivation to excel in your role.
    • Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
    • Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.

    Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you

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