- We Care: If you relish providing exceptional customer experiences and are passionate about fostering mobility accessibility while combating carbon emissions, this role is for you.
- We're Curious: We seek individuals who are self-driven, proactive, and have a problem-solving mindset to promptly address customer concerns in real-time.
- We Achieve Together: You will contribute to enhancing operational performance by offering feedback on critical areas impacting customer satisfaction.
- Assure seamless daily service operations via phone and email interactions.
- Focus on customer satisfaction, going above and beyond in every interaction.
- Provide support to drivers and passengers, promptly addressing queries and concerns.
- Aim for first-contact issue resolution efficiently.
- Adhere to internal procedures to tackle customer issues effectively.
- Demonstrate a deep understanding of Via's values and brand.
- Proficiency in both written and spoken Flemish, crucial for daily interactions with local customers and DeLijn.
- Clear and effective communication skills in English.
- Prior experience in customer service, preferably in a Contact Center environment.
- Independent, quick learner, with a proactive and solution-oriented approach.
- Passionate about delivering exceptional customer experiences.
- Organized, capable of prioritizing tasks and working well under pressure.
- Starting date: May 2024.
- Contract: Permanent (1-month probation).
- Salary: 25.000€ gross per year.
- Working hours: Full Time - rotating schedule covering Monday to Sunday, 9 am to 6 pm.
- Work Model: Hybrid setup.
- Fully Paid Training: Comprehensive 4-week training program.
- 24 holiday days annually on a full-time basis.
- Employee Engagement Activities: Best-in-class programs.
- Ongoing training and development opportunities to foster career growth.
- Employee Assistance Program: Confidential guidance and support.
- Employee Benefits Club: Exclusive perks for our valued team members.
- Access to specialized LinkedIn courses.
- Location: Barcelona, Spain.
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Customer Support Advisor - Barcelona, España - CPM
Descripción
Join Our Team - Customer Support Advisor Opportunity at CPM International
Via is leveraging technology to revolutionize transportation globally. With ambitions ranging from facilitating individual commutes to decreasing the world's environmental impact on a grand scale, the vision is massive. In Flanders, Belgium, Via will be introducing a micro-mobility service in collaboration with DeLijn, the Flemish public transport operator.
About the Role:
What you'll be doing?
Requirements
Your Profile:
Benefits
Perks & Benefits:
About Us
CPM International operates globally in 30+ countries, offering tailored multilingual support across a range of services including customer support and technical solutions. Our commitment to diversity and inclusion extends to all aspects, ensuring equal opportunities for everyone at CPM International from the very beginning of their journey with us.
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