Carola Rossi

I have several experiences in managing international partners and achieve their goals, especially in marketplaces and e- commerce. I am also used to work in a costumer facing and operational oriented enviorement. I'm working as key account manager for Mango. I'm adaptable and I consider myself a very collaborative and positive person. Thanks to my experiences I have good communication and problem solving skills.

Key Account Manager at "Mango", Barcelona October 2022-Now

In charge of Mango's biggest partner Zalando and Nordstrom (US marketplace)
Stock optimization, pubblication, catalog quality and correction.
Online marketing activity for Zalando based on Mango campaigns planning and strategy. Implemention of Mango's projects in multiple marketplaces
Reviewing Zalando requirements on shipping, returns and CS process to guarantee smooth workflow and prompt issues response.

Selling Partner Support at ''Amazon'', Barcelona June 2021-September 2022

Operational support to merchants selling in the main EU marketplaces on the Amazon platform in order to provide technical assistance and catalog adjustment.
B2B and client faced position.
Support is mainly provided by phone and e-mails.

Multilingual costumer care Specialist at "Majorel, Italy" for Zalando, an international E-commerce.
October 2020-April 2021

Costumer care assistance in Spanish and English by phone,
live chat and email contacts for an international clothing E-commerce. Professional user of Salesforce and SAP

Master degree of International Commerce and European Integration, University of Milan (MI), Italy.
October 2020-March 2023

Finales thesis on: "Do Bilateral investment treaties increase investements in developing countries? A focus on Latin America"
Main Exams: International private law, International trade law, Arbitration and contract law, European trade law, Finance.

Bachelor degree of International Relations and Diplomatic Affairs, University of Trieste (TS), Italy.
2016-2019

Final thesis on "The difficult balancing between counter--terrorism and the International human rights law: the practice on targeted killings" .
Erasmus+ for studying exchange at Goethe University Frankfurt (October 2018-February 2019; Frankfurt am Main, Germany).

Erasmus+ for traineeship exchange in Barcelona (Spain) at "Camera di Commercio Italiana - Barcelona (January 2020 - July 2020).