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Technical Support Advisor - Barcelona, España - Concentrix
Descripción
In this role, you ́ll work across the different support functions defining the end-to-end activity leading to the right customer solution.
This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.
We're on the lookout for a German-speaking Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
At Concentrix, there's real career and personal growth potential.In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this roleAs a Technical Support Advisor on our team, you will:Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customersTrigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotelyKeep customers informed of the status of their caseDocument case history and interactions with customer.
SW (CRM) to ensure proper handover to field, product/case history tracking and reportingContribute to maintain the Knowledge Mgmt.System (KMS) sharing the knowledge with the rest of the organizationAssist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlementAssist Field Service Engineers during onsite troubleshooting in case of need Concentrix is a great match if you:
Are a native or proficient level in German and advanced level of EnglishHave strong technical background with bachelor's degree in Science/Engineering - preferably Mechanical, Industrial or Electrical Engineering - or equivalentCan work collaboratively in an ethnically, linguistically, and culturally diverse environmentHave excellent organizational skills; able to prioritize work in accordance It will be a plus if you have:Experience in a customer facing role (onsite support, remote support or similar)Experience in Graphics Arts products and related technologiesAbility to follow and read electrical / electronic diagramsExperience in Additive Manufacturing technology, 3D Modeling Software
What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week contract: Monday to Friday, 09.00 to 18.00Salary 20, euros gross/year + up to 4 000 euros gross/month in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes Reimagine the best version of you If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ GERMANY
Conocimientos:
German, Technical Support, Collaborative, Organized, Engineering
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