Fabrizio Machiavello

Managed vendor’s accounts & catalogs for ES, UK, NL, and DE markets including catalog, data, and cost updates.
Experienced with vendors' supply processes which includes purchase order management, shipping logistic, payments, etc.
Integrated AS2, VAN &SFTP connections and EDIFCT, XML, X2 & API messages for EDI.
Technical troubleshooting, analysis, problem-solving, and resolution to guarantee reliable operations.

AMAZON | BARCELONA | 2019 - PRESENT 

EDI specialist & Vendor support Vendor Support: Managed vendor’s catalogs for ES, UK and DE markets including web content, account data, costs updates, supply processes and shipping logistic among others. Electronic Data Interchange (EDI): Integrated AS2, VAN & SFTP connections and EDIFCT, XML, X2 & API messages for EDI. Technical troubleshooting, analysis, problem solving and resolution to guarantee reliable operations. 

HENNES & MAURITZ | BARCELONA | 2017 - 2019 

Account Management & Social Media. Managed social media channels through Adobe Marketing for tendency and inquires via Facebook, Twitter and Instagram. Implemented meetings between the customer care team to improve the quality and timing for compensation and logistic issues. This lead into a better and faster service for customers purchasing online, improving this type of sales. 

BOOKING.COM | BARCELONA | 2016 - 2017 

Account Management. Managed client escalations and follow-ups for Spanish and English markets providing compensations when required. Assisted in the project of tracking and reduction of refund cases, which in return, allowed the service team to focus on inbound calls for faster response times. 

ENGEL & VÖLKERS | BARCELONA | 2016 

Real Estate Sales. Managed Sales and Rentals for several areas in Barcelona on individual level and supporting other sales agents. Supported the marketing and publishing team for the “E&V GG” magazine in “Eixample” area of Barcelona by contributing to the content about neighbourhoods and lifestyle in Barcelona. 

MM ARCHITECTURE STUDIO | PUNTA DEL ESTE UY | BUENOS AIRES AR - 2014 

Interior Design Project Management. Supervision of design projects from inception to completion. Making decisions, tasks delegation to other members of the team, and stepping in to assist when areas of the project request it. Created monthly action plans, including partner collaboration. Weekly progress meetings and follow up with the client. 

UXER SCHOOL BOOTCAMP, BARCELONA, SPAIN 

USER EXPERIENCE & INTERFACE DESIGN, 2018

ORT UNIVERSITY, MONTEVIDEO, URUGUAY 

BACHELOR'S DEGREE IN INTERIOR ARCHITECTURE, 2014