Cristina Antonelli

I am a seasoned IT professional with over 8 years of experience working in the tech industry supporting companies to be operational by providing reliable and easy-to-use infrastructure. The way I work is by using data to make business decisions and understand where the IT Support Team can add value to the organization in a cost-effective manner. I love technology and I love to define and improve processes to optimize cross-functional collaboration.

Bumble, Barcelona — Workplace Technology Engineer
OCT 2021 - JULY 2023
Manage the infrastructure for a 30+ users capacity oce, support globally, and onsite employees meeting agreed on SLAs. Finding and benchmarking local vendors to source hardware and software according to business needs, stock and asset lifecycle management, and working closely with Finance and HR to define local processes in this new oce location.

Scopely, Barcelona — Senior IT Support Engineer
FEB 2021 - AUG 2021
Adopting new processes to smooth onboarding and oboarding, handling all dierent types of problems reported by employees on time, vendor relationships, being involved in the M&A onboarding and onboarding process, and enforcing a culture of documentation and knowledge sharing.

Adevinta, Barcelona — Global collaborative tools owner
JULY 2020 - FEB 2021
Administered and handled projects related to Gsuite, Slack, LumApps, and OnDmarc, particular focus on onboarding and oboarding of organizations acquired by Adevinta’s umbrella. Designing and delivering services, practices, processes, and their scalability.

TravelPerk, Barcelona — Engineering Technical Coordinator
AUG 2019 - JULY 2020
Responsible for the software quality of the product and reliability of the company's infrastructure. Incident response and resolution coordination across all departments. Driving change, implementation, and best practices to assure optimal productivity.

Spotify, Stockholm — IT Support Technician
FEB 2018 - FEB 2019

Administered all corporate IT systems and provided internal technical support for a multiplatform desktop and mobile user base. Worked closely with procurement to handle equipment purchasing and licensing. Keen evangelist for security best practices through becoming a publicly traded company. Studied within the company’s internal learning program:

- Agile Methodology & Implementation - Project Management Fundamentals
- Effective Feedback

ULL, Tenerife — Fine Arts
PUE, Barcelona — ITIL Foundations (V3)