-
Customer Support Advisor
hace 2 semanas
CPM International Barcelona, EspañaOur Client · Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for D ...
-
Customer Support Advisor
hace 2 semanas
CPM Barcelona, España De jornada completaOur Client · Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for D ...
-
Technical Support Advisor
hace 1 semana
Concentrix Barcelona, EspañaIn this role, you ́ll work across the different support functions defining the end-to-end activity leading to the right customer solution. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems re ...
-
Customer Support Advisor
hace 2 semanas
CPM INTERNATIONAL TELEBUSINESS S.L. Barcelona, España De jornada completaOur ClientVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLi ...
-
Technical Support Advisor
hace 1 semana
Blu Selection Barcelona, EspañaToday, working for technology brands rimes with passion, energy, and innovative spirit. This sounds like you. Are you ready to join a brand that strives every day to revolutionize the world? Here you go · Your responsibilities and impact as a Technical Support Advisor will be: Su ...
-
Customer Support Advisor
hace 2 semanas
CPM INTERNATIONAL TELEBUSINESS S.L. Barcelona, España De jornada completaOur Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeL ...
-
Customer Support Advisor
hace 2 semanas
Cpm International Barcelona, EspañaOur Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeL ...
-
Customer Support Advisor
hace 2 semanas
CPM International Barcelona, España CDIOur Client · Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for ...
-
Customer Support Advisor
hace 1 semana
Cpm International Barcelona, EspañaOur Client Via is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint ...
-
Customer Support Advisor
hace 2 semanas
CPM International Barcelona, España CDIOur Client · Via is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footpri ...
-
Customer Support Advisor
hace 2 semanas
CPM International Barcelona, EspañaOur Client · Via is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footpri ...
-
Customer Support Advisor with German
hace 5 días
CPM INTERNATIONAL TELEBUSINESS S.L. Barcelona, España De jornada completaOur ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint ...
-
Customer Support Advisor, Swedish speaker
hace 3 semanas
JL Talent Partners Barcelona, EspañaWe're looking for Swedish speaking Customer Service Advisors to join our client's team in the beautiful Spain · What you'll do: · Provide the highest level of support to our customers via phone and email on a range of issues; · Give accurate, valid and complete information by usi ...
-
Technical Support Advisor In Barcelona
hace 1 semana
Blu Selection Barcelona, EspañaAre you interested in technology and know a few things about it? · Do you want to be part of a multicultural team in a company that works alongside well-known brands? · You want to live in beautiful Barcelona? · Then this could be the perfect opportunity for you to have the exper ...
-
Technical Support Advisor In Barcelona
hace 1 semana
Blu Selection Barcelona, EspañaAre you interested in technology and know a few things about it? Do you want to be part of a multicultural team in a company that works alongside well-known brands? You want to live in beautiful Barcelona? Then this could be the perfect opportunity for you to have the experience ...
-
Dutch Technical Support Advisor
hace 1 semana
Nordsabroad Barcelona, EspañaBarcelona boasts a unique blend of historic charm and modern vitality.As you navigate your professional journey in this cosmopolitan city, you'll find yourself immersed in a rich tapestry of culture, art, and gastronomy.Our client is a key player in the online Payments Industry, ...
-
Customer Support Advisor With German
hace 5 días
Cpm International Telebusiness S.L. Barcelona, EspañaOur ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint ...
-
French Technical Support Advisor
hace 6 días
Job Squad Barcelona, EspañaReference: WESP · *You need an EU passport to apply* · We offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the ...
-
French Technical Support Advisor
hace 1 semana
Job Squad Barcelona, EspañaReference: WESP *You need an EU passport to apply* We offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the com ...
-
French Technical Support Advisor
hace 1 semana
Job Squad Barcelona, EspañaReference: WESP*You need an EU passport to apply*We offer Performance bonusesPaid training and educationRelocation package (flight ticket and one month accommodation)Discount on gym membershipPotentially Spanish lessonsDevelopment opportunities (get promoted within the company)Pu ...
Customer Support Advisor - Barcelona, España - Cpm International Telebusiness S.L.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Descripción
Our Client Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator.As we continue to expand in Europe, we are looking for Customer Support Advisors to join our team You will work with our Operations team to build and operate our outstanding on-demand services.
You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.We Care:
You're passionate about giving a great customer experience and about our mission to enable accessibility to mobility and reduce the world's carbon footprint
We ́re Curious:
You're autonomous and proactive, with a "can-do" attitude that strives to resolve customer issues efficiently and in real time
We Achieve Together:
You strive to support the operation's overall performance, by providing feedback and insight into the key areas that drive a poor customer experience.
What you'll be doing?Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
Demonstrate a full understanding of Via and brand values.
Requirements
What skills & experience you'll bring to us?Fluent level of both written & spoken Flemish.
It's an essential skill as as you'll be in touch daily with local customers in Flanders, Belgium and DeLijn (Flemish public transport operator).Able to communicate clearly and effectively in written and spoken English.
Experience in the customer service industry and ideally in a Contact Centre environment.Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude.
Solution oriented to provide the correct and best outcome for the customer.
Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.
Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.
OfferWhat do we offer?Starting date: June/July 2024.
Contract:
Permanent (1-month probation)
Salary:
25.000€ gross per year
Working hours:
Full Time (39 hours per week) - rotating schedule Monday - Sunday to 3 pm to 00 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
Work Model:
Hybrid working model.
Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).24 holiday days per year on a full-time basis.
Best-in-class people engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.
Referral Program:
Refer a Friend and get a Referral bonus.
Access to specialised LinkedIn training courses.
Location:
Barcelona, Spain. Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogetherConocimientos:
Effective Communication, Problem-Solving, Well Organized