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    Customer Success Revenue Specialist - Barcelona, España - Docplanner

    Docplanner
    Docplanner Barcelona, España

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    Descripción del empleo

    ¿Cuáles serán tus responsabilidades?

  • Retención telefónica de clientes que han solicitado la baja (Churn profile + web).
  • Asesoramiento a clientes con el objetivo de ofrecerles los productos y servicios ajustándolos a sus necesidades (Upsells y Cross-sells).
  • Ofrecer soluciones que garanticen la seguridad y continuidad del cliente. (Seguimiento de retención y acción Renewals).
  • Entender necesidades del cliente y cómo solucionarlas con nuestro producto.
  • Gestionar y solucionar incidencias en coordinación con el equipo de Soporte.
  • Asegurar que el cliente utilice las herramientas/ active servicios necesarios para obtener los resultados.
  • Recoger feedback de clientes para mejoras del servicio.

    • Requisitos

  • Persona proactiva, curiosa, persistente y con espíritu de superación.
  • 2+ años de experiencia laboral (Preferentemente en posiciones de Customer Success o Sales)
  • Valorable experiencia previa en Call Center y/o recepción médica.
  • Excelentes habilidades de comunicación, negociación y autonomía.
  • Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización.
  • Atención al detalle.
  • Orientación al cliente y a consecución de objetivos.
  • Nivel nativo/alto de Español.

    • Información adicional

    Te ofrecemos:

  • Salario competitivo y adecuado a tu experiencia.
  • Lo más importante: un equipo increíble que te acogerá y te apoyará en el camino
  • Seguro médico privado
  • Día de cumpleaños libre para pasar el día con tus seres queridos
  • Acceso a cientos de gimnasios por una cuota simbólica en colaboración con Andjoy.
  • Clases de inglés gratuitas
  • Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.
  • Modalidad híbrida con presencia minima de 1 día a la semana desde nuestras oficinas de Barcelona.

    • _ _ _ _ _ _ _ _ _ _ _ _

    Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
    Legitimación: base legal de interés legítimo.
    Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
    Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.

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