FUNKE IFEOLUWA FEMI

A dedicated, organized and passion driven worker with the ability to establish a report that contributes to the company's success. Reliable, driven with a professional knowledge in sales, commercial and perfect customer service experience.

MAJOREL , Barcelona ,Spain—Content Moderator , September 2022 to March 2023 •I was in charge of filtering the content of a popular social media platform •Screened and monitored the platform for abusive, violent, or other inappropriate content and ensuring a safe experience for its users and communities EASYJET, Barcelona ,Spain— Customer Service Representative Agent. , September 2021 to June 2022 •Developed and maintained courteous and effective working relationships. •Drove operational improvements which resulted in savings and improved profit margins. •Created plans and communicated deadlines to complete projects on time. •Maintained excellent attendance record, consistently arriving to work on time. •Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment. LEFTIES , Barcelona,Spain — Customer Service Representative November 2020 to July 2021 •Resolve customer questions through calls, chats and emails. • Improve customer satisfaction and provide them with quality information. • Report potential service-related issues to the supervisor. -Assist customers with their online order and refund.

NINGBO UNIVERSITY / Bachelor in Business administration JUNE 2014 to JUNE 2018