Romain Bouget

Customer-First Mindset as an Account and Customer Success Manager with certification in Design Thinking. Experience in organizing and holding meetings such as QBR, Discovery Calls, and Design Thinking sessions internally and with customers. Creation and implementation of Customer Success Plan to sustain business growth and profitability by maximizing value. Knowledge of different CRM such as Salesforces or Gainsight and databases such as Power BI and Qlick.

Most of my career was related to sales and account manager. 5 years ago I discover the role of customer success. I see this organization's importance because the company needs more than a provider but a strategic partner who can help them achieve their business objectives such as digital transformation.

My role is to develop the engagement of my customer,  increasing their satisfaction and product consumption. (upsell)

My skills are:

• Communication internally and externally
• Reading and writing in 3 languages:
• French (mother tongue)
• English
• Spanish
• Strategic Planning
• Time Management
• Data analyze
• Persuasiveness and active listener
• Project Management
• Presentations
• Creative Thinking
• Cross-Selling and Up-Selling
• Teaching/Mentoring
• Pipeline Management 

Forecast Management

2002-2005: Bachelor’s degree +3 business development manager.

The main areas was:

• Developed existing account 
• Chased new customers
• Team management
• Prepared and closed deal
• Project management