Trabajos
>
Barcelona

    Customer Support Manager - Barcelona, España - Iese Business School-Barcelona

    Iese Business School-Barcelona
    Iese Business School-Barcelona Barcelona, España

    hace 2 semanas

    Default job background
    Descripción

    IESE Business School is committed to the development of leaders who aim to have a deep, positive and lasting impact on people, firms and society through professional excellence, integrity and spirit of service.

    IESE attracts and develops talented professionals to run its diverse programs.

    IESE's people live the school's mission on a day-to-day basis, maintaining the institution as one of the top business schools in the world.

    IESE focuses on principles in the workplace that help cultivate an atmosphere of professionalism, integrity, service and respect and believes that organizations are communities of people.

    Business Intelligence. Handling all needs related to CRM and data analysis.
    Participant Digital Journey.

    Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum.

    Classroom Digital Experience. Handling participants' digital experience during sessions, whether in person, hybrid or online. Audiovisual services will be included in this unit. Technology Services, this large group brings together all tech services that support school operations.

    At the same time, it is organized into these teams:
    The team will handle the maintenance of applications that employees use, except for CRM and audiovisual services. This team also includes the business partners of technology-intensive areas. This team will handle systems, cybersecurity services and telco.

    This team will be in charge of new technology projects that the school undertakes, once they are approved by the committee on technology priorities.


    Customer Support:

    executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS.RequirementsRequirements & Skills Proven working experience as a Customer Service Manager.

    Experience in providing customer service support.
    Excellent knowledge of management methods and techniques.
    Working knowledge of customer service software, databases and tools.
    Awareness of industry's latest technology trends and applications.
    Ability to think strategically and to lead.
    Strong client-facing and communication skills.
    Advanced troubleshooting and multi-tasking skills.
    Proficiency in English.
    Availability to travel occasionally.


    Responsabilities:
    Defines and executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS. Converting the actual service into a new one proactive service. Guiding de user across platforms, incidents, requests.
    Continuously improves IT support in partnership with internal staff / outsourced.

    Directs the workplace team, which is responsible for release coordination, end-user communications, reporting, optimizing licensing and entitlements, and maintaining technology roadmaps.

    Improve customer service experience, create engaged customers.
    Take ownership of customers issues and follow problems through to resolution.
    Set a clear mission and deploy strategies focused towards that mission.
    Develop service procedures, policies and standards.
    Keep accurate records and document customer service actions and discussions.
    Analyse statistics and compile accurate reports.
    Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
    Keep ahead of industry's developments and apply best practices to areas of improvement.
    Control resources and utilise assets to achieve qualitative and quantitative targets.
    Adhere to and manage the approved budget.
    Maintain an orderly workflow according to priorities.


    Sector:
    Editorial, Education and Training#J-18808-Ljbffr
  • Hermès Iberica

    Sales & Service Support Manager

    hace 1 día

    Hermès Iberica Barcelona, España

    Mission Générale · Asegurar la máxima calidad en la gestión del back office de la tienda y a la excelencia en todos los servicios al cliente llevados a cabo desde el back office (Post venta, gestión de peticiones y órdenes de clientes, reservas, ventas en remoto y online). · Cola ...

  • Hermès Iberica

    Sales & Service Support Manager

    hace 1 día

    Hermès Iberica Barcelona, España

    Mission Générale · Asegurar la máxima calidad en la gestión del back office de la tienda y a la excelencia en todos los servicios al cliente llevados a cabo desde el back office (Post venta, gestión de peticiones y órdenes de clientes, reservas, ventas en remoto y online). · Cola ...

  • Entelgy

    Project Manager Support

    hace 2 semanas

    Entelgy Barcelona, España De jornada completa

    DÉJANOS CONTARTE LO QUE NOS HACE GENUINE · Buscamos profesionales que quieran reinventarse cada día, que enfrentarse a los retos vaya en su ADN y que sientan pasión por trabajar con la tecnología. Esto nos hace únicos, diferentes y auténticos. · ¿QUÉ ESTAMOS BUSCANDO? · Buscamos ...

  • Q-Tech

    Technical Support Manager

    hace 1 día

    Q-Tech Barcelona, España

    **Descripción** · Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager · As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care M ...

  • ATG Europe

    Risk Management Support

    hace 1 día

    ATG Europe Barcelona, España

    Support F4E with the maintenance and continuous improvement of risk management procedures, policies and process; · - Maintain and provide training to F4E staff on Risk & opportunity management; · - Prepare and facilitate risk management workshops for identification of risk and op ...

  • Oracle

    Product Support Manager

    hace 1 semana

    Oracle Barcelona, España

    Product Support Manager-230003RS · **Applicants are required to read, write, and speak the following languages***: English · **Preferred Qualifications** · Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an inc ...

  • IESE Business School

    Customer Support Manager

    hace 3 días

    IESE Business School Barcelona, España

    Business Intelligence. Handling all needs related to CRM and data analysis. · - Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum. · - Classroom Digi ...

  • EVPassport

    Support Engineer Manager

    hace 2 días

    EVPassport Barcelona, España

    **About EVPassport**: · EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team est ...

  • Kerry

    Sales Support Manager

    hace 4 días

    Kerry Barcelona, España

    **Requisition ID** 50728 · **Position Type** FT Permanent · **Recruiter **#LI-VP2 · **Posting Type** LI · **About Kerry**: · Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to creat ...

  • EDB

    Manager, Technical Support

    hace 1 semana

    EDB Barcelona, España

    The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you'll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that. · We've been major contributors to Post ...

  • Merkle

    System Support Manager

    hace 3 días

    Merkle Barcelona, España

    Company Description: · **Introduction** · Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, ...

  • Ingram Micro

    Manager - Customer Support

    hace 1 día

    Ingram Micro Barcelona, España

    It's fun to work in a company where people truly BELIEVE in what they're doing · **Job Description**: · Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive bus ...

  • Merkle UK

    System Support Manager

    hace 3 días

    Merkle UK Barcelona, España

    Company Description · **Introduction** · Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, w ...

  • SDG Group

    Support Service Manager

    hace 2 días

    SDG Group Barcelona, España

    Do you want to be part of a company that specialises 100% in its own **#Data** & **#Analytics** projects? If so, keep reading · Even though we are relatively unknown to the general public, at SDG we work for half of the IBEX-35 groups and other international companies. Thanks to ...

  • Nutanix

    Manager, Worldwide Support

    hace 1 semana

    Nutanix Barcelona, España

    **Manager, Technical Support (Barcelona Spain)**: · - Barcelona - Spain _ · **_Hungry, Honest, Humble, with Heart · - ** · **The Opportunity** · Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona · As a Technical Support Manager, you will be responsible ...

  • ATG Europe

    Knowledge Management Support

    hace 1 semana

    ATG Europe Barcelona, España

    Power BI Report development; · - Developing visual reports, KPI scorecards, and dashboards using Power BI; · - Connecting data sources, importing data, and transforming data for Business intelligence; · - Develop tabular and multidimensional models that are compatible with data w ...

  • Olympus

    Regional Customer Support Manager

    hace 4 días

    Olympus Barcelona, España

    Olympus Iberia S.A.U. (OIB)**Tipo de empleo**: · Empleo fijo · **Función**: · Corporate Support · **Lugar**: · Barcelona · **Número de puesto**: · **Contacto**: · Oscar Mejias · **Sitio web**: · With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europ ...

  • Q-Tech

    Technical Support Team Manager

    hace 3 días

    Q-Tech Barcelona, España

    **Descripción** · Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager · As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care M ...

  • Mad Collective

    Customer Support Operations Manager

    hace 6 días

    Mad Collective Barcelona, España

    At Mad Collective we are proud of our diversity (over 32 nationalities) and believe it is one of the most important contributors to our success. We're 180+ people energized about our future and enjoying everything a high-growth company has to offer. · We offer a hybrid-remote wor ...

  • Malt

    Account Manager Support Intern

    hace 1 semana

    Malt Barcelona, España

    **Discover our galaxy** · Since 2013, when Malt was founded by Vincent Huguet and Hugo Lassiege, Malt has become Europe's fastest-growing freelance marketplace, now home to a dynamic community of 470k+ freelancers, 50k+ companies, and 500+ Malters. · At Malt, we believe that succ ...