Technical Support Team Manager - Barcelona, España - Q-Tech

Q-Tech

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Descripción
Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager

As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care Manager.

Your main functions will be leading the team, being a representative at national and international level

Define and train (hard and soft skills) the team in the daytoday support of troubleshooting activities and customer escalations, as well as improving their technical knowledge
Define team's priorities based on KPIs and look for datadriven improvements
Provide technical support to sales team throughout sales processes (Pre and Post sales big deals)
Being an intermediary to the departments by escalating incidents
Assist the Customer Care manager to carry out such tasks that are required to meet the needs of the business
Reporting of KPI and objectives both locally and internationally

Amazing opportunity to join an international company and very interesting role.

Requisitos mínimos
At least 3 years' experience in Technical Support and Customer Service, preferably as a team leader.

Knowledge of Linux O.S (distributions, basic scripting, and shell command)
Knowledge of Internet Protocols (HTTP, FTP, TCP/IP)
DNS and Network knowledge (Dig, traceroute, mtr, tcp/udp, etc)
CMS Knowledge (WordPress, Joomla, Prestashop, etc.)
Programming languages (HTML, , PHP, MySQL, JavaScript)
Knowledge about Microsoft environments and products such as Windows Server, Azure, O365 (it is a plus)
Barcelona, España
Indefinido
Experiência de 2 a 5 años
Ciclo Formativo (FP I y/o II)
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