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    Customer Relations Agent - Madrid, España - GrabJobs

    GrabJobs
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    Freelance
    Descripción
    Buscamos un CUSTOMER RELATIONS AGENT, con las siguientes


    FUNCIONES:
    ✓ Gestión de la centralita telefónica del hotel. ✓ Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. ✓ Gestión de las llamadas internas y externas. ✓ Serás el nexo entre los departamentos de Alojamiento y Restauración. ✓ Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. ✓ Cumplimiento de los Estándares de LQA (Leading Hotels of the World)


    HABILIDADES Y COMPETENCIAS:
    ✓ Buenas habilidades de Comunicación ✓ Comunicación empática ✓ Trato amable y servicial ✓ Paciente en la atención telefónica ✓ Proactividad y trabajo en equipo ✓ Ética y responsabilidad ✓ Asertividad, discreción y capacidad organizativa ✓ Enfoque a la Calidad del Servicio


    REQUISITOS:
    ✓ Experiencia en otras centralitas de hoteles de 5*GL ✓ Idioma Castellano y catalán ✓ Inglés nivel avanzado.

    ✓ Se valorarán otros idiomas:

    francés, alemán, japonés, mandarín, árabe. ✓ Usuario de Office ✓ Se valorará conocimiento del programa de Gestión "Tesipro" (blanco).


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