Guest Relations Agent Rosewood Villa Magna - Madrid, España - Rosewood Hotel Group

Rosewood Hotel Group
Rosewood Hotel Group
Empresa verificada
Madrid, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Job Description:

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  • As a Guest Relations Agent, you will be trained and involved in the daytoday operations of the Guest Relations department, attending to the needs of guests from booking to the end of their stay

JOB DESCRIPTION:

  • To ensure guest satisfaction, taking care of them from booking to the end of their stay;
  • To personalise services according to guests' needs and wishes, adapting the different proposals and accommodating exceptions as far as possible;
  • Providing guests with a luxurious service by showing a refined, intuitive and attractive attitude;
  • Ensuring guests' privacy and security by protecting confidential information;
  • Proactivity and openness to cooperation with other departments when necessary;
  • Showing a respectful, attentive and courteous attitude in dealing with guests, staff and colleagues.

JOB REQUIREMENTS:

  • At least 3 years of experience in the Guest Relations department in a luxury hotel.
  • English and Spanish C1. Knowledge of other languages would be an asset.
  • Degree in Hospitality.
  • Extensive computer skills.
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