Technical Support Agent - Madrid, España - Pagero Group

Descripción

Are you our next Technical Support Agent?:

Who are we looking for

Role De
scription

As a Technical Support Agent your main tasks will be to help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e-service cases using chat, phone and Case Management System as your most important tools.

You will work on solving issues of varying difficulty, where you pilot the customer through Pagero's services while teaching them the best ways to navigate and accomplish what they need.

You will be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty.

To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to the problems you encounter.

Furthermore, you have the will and ability to help customers and colleagues and always make an effort to deliver the best possible support.

What we offer you
We believe that the power of Pagero is the synergy between our people and our capabilities. We offer you the opportunity to develop your career in an inspiring and international environment.

Working at Pagero, you will get continuous personal and professional development opportunities, enabling your full potential and providing the best for your colleagues and our clients.

We welcome all applicants and strive for diversity, as we believe all competences and skills in the labor market have the potential to make a difference to achieve our goals.

Minimum Qualifications

• Completed upper secondary education. Postsecondary education in systems science, IT or technology is a merit.
• Experience from support, service or technology is a plus.
• A great interest and understanding of technology.
• You speak and write fluent in Arabic, English and Spanish.
• Advanced knowledge French is big plus.

Additional Information

• Fixed salary
• 25 days' vacation annually
• An annual fitness subsidy of 300 EUR
• Meal Vouchers
• Health insurance
• Language reinforcement classes

Location:
Calle de Fuencarral 121, 28010 Madrid


About Pagero

Our Commitment to Diversity, Equity & Inclusion
We want you as you are People like you and me, and people different from you and me.

To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, religion - we consciously aim to offer equal opportunity for everyone to work with us.