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    Customer Engagement Advisor - Madrid, España - Page Personnel

    Page Personnel
    Page Personnel Madrid, España

    Encontrado en: Talent ES C2 - hace 6 días

    Page Personnel background
    Descripción
    Customer Service Engagement |Empresa líder venta al por mayor de rotulación

    Nuestro cliente es líder en la distribución de las principales marcas de materiales y equipos para la rotulación o impresión digital.

    • Garantizar un servicio de alta calidad a los clientes que contactan por los distintos canales, asesorando y ofreciendo soluciones a las necesidades planteadas
    • Registrar los pedidos que se reciben y tramitarlos
    • Asesorar al cliente sobre las alternativas de materiales con ruptura de stock o sobre los que el cliente requiera más información
    • Gestionar y resolver consultas de los clientes de manera eficiente y oportuna.
    • Mejorar la experiencia del cliente a través de la comunicación efectiva y la resolución de problemas.
    • Trabajar en estrecha colaboración con otros departamentos para garantizar un servicio al cliente coherente y de alta calidad.
    • Mantener registros precisos de las interacciones con los clientes y las transacciones.
    • Proporcionar comentarios de los clientes a los equipos relevantes para mejorar los productos y servicios.
    • Participar en iniciativas para aumentar la satisfacción del cliente.
    • Cumplir con las políticas y procedimientos de la empresa.

    El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

    • Título universitario o FP
    • Experiencia de al menos 4-5 años en puesto similar
    • Deseable experiencia en departamentos de exportación
    • Nivel fluido de inglés, valorable un B2
    • Idealmente haber trabajado previamente con un ERP como SAP
    • Excel nivel usuario
    • Excelentes habilidades de comunicación verbal y escrita
    • Fuerte habilidad para resolver problemas y atención al detalle.
    • Capacidad para trabajar bien en equipo y bajo presión.
    • Conocimiento de las herramientas de servicio al cliente y las mejores prácticas.
    • Contrato Indefinido
    • Salario: 25.000€ Brutos/Anuales
    • Horario: lunes a viernes de 9h a 18h. En agosto jornada intensiva de 8:30h a 14:30h.
    • A partir de los 6 meses, seguro médico privado
    • Ubicación: San Fernando de Henares, presencial los primeros meses de formación y posteriormente modelo híbrido
    • Ambiente de trabajo colaborativo y respetuoso.

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