- Garantizar un servicio de alta calidad a los clientes que contactan por los distintos canales, asesorando y ofreciendo soluciones a las necesidades planteadas
- Registrar los pedidos que se reciben y tramitarlos
- Asesorar al cliente sobre las alternativas de materiales con ruptura de stock o sobre los que el cliente requiera más información
- Gestionar y resolver consultas de los clientes de manera eficiente y oportuna.
- Mejorar la experiencia del cliente a través de la comunicación efectiva y la resolución de problemas.
- Trabajar en estrecha colaboración con otros departamentos para garantizar un servicio al cliente coherente y de alta calidad.
- Mantener registros precisos de las interacciones con los clientes y las transacciones.
- Proporcionar comentarios de los clientes a los equipos relevantes para mejorar los productos y servicios.
- Participar en iniciativas para aumentar la satisfacción del cliente.
- Cumplir con las políticas y procedimientos de la empresa.
- Título universitario o FP
- Experiencia de al menos 4-5 años en puesto similar
- Deseable experiencia en departamentos de exportación
- Nivel fluido de inglés, valorable un B2
- Idealmente haber trabajado previamente con un ERP como SAP
- Excel nivel usuario
- Excelentes habilidades de comunicación verbal y escrita
- Fuerte habilidad para resolver problemas y atención al detalle.
- Capacidad para trabajar bien en equipo y bajo presión.
- Conocimiento de las herramientas de servicio al cliente y las mejores prácticas.
- Contrato Indefinido
- Salario: 25.000€ Brutos/Anuales
- Horario: lunes a viernes de 9h a 18h. En agosto jornada intensiva de 8:30h a 14:30h.
- A partir de los 6 meses, seguro médico privado
- Ubicación: San Fernando de Henares, presencial los primeros meses de formación y posteriormente modelo híbrido
- Ambiente de trabajo colaborativo y respetuoso.
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Customer Engagement Advisor - Madrid, España - Page Personnel
Descripción
Customer Service Engagement |Empresa líder venta al por mayor de rotulaciónNuestro cliente es líder en la distribución de las principales marcas de materiales y equipos para la rotulación o impresión digital.
El/la candidato/a seleccionado deberá cumplir los siguientes requisitos: