Senior Client Advisor, Loewe Madrid - LVMH Group

Descripción

Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world's major luxury houses. Since 2013, under LOEWE's creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

JOB DESCRIPTION

Role Mission

As a Senior Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.

Responsibilities

• Be an exceptional client advisor consistently achieving individual and team objectives, be accountable for sales results and support the team in their sales
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations
• Exemplify our brand history and heritage
• Highlight our product categories through your exceptional product knowledge to cross sell and upsell
• Engage with diverse clients, always putting them at ease to develop long lasting relationships
• Develop and grow your client book, updating client information on the relevant company tools
• Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationships
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE's visual standards
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house
• Support with inventory management and ad hoc back of house tasks
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior
• Support Management in developing the team through mentoring and/or being a buddy for new joiners

Profile

Key Requirements

• Proven experience in driving and exceeding individual goals to become a top performer and key contributor in team results
• Experience within a similar role in Leather goods and/or Ready to Wear
• A deep interest in Fashion, Art, and Culture
• Experience working within a diverse, dynamic team
• Excels in sharing knowledge, inspiring and coaching others to be their best
• Excels in adapting and connecting with different clients and situations to be a master of client engagement
• Effective communication skills with the sensitivities to build and maintain a client book
• Results driven with a commercial mindset without compromising on the Team Player attitude
• Flexible, adaptable, and collaborative approach to work