Customer Support Representative - Madrid, España - SDi Digital Group

Descripción

About the role : The Company

The Company

Morningstar is a leading provider of independent investment research in North America, Europe, Australia, Asia, and Africa.

We offer an extensive line of products and services for individual investors, financial advisors, asset managers, retirement plan providers and sponsors, and institutional investors in the private capital markets.

In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

The Group

Morningstar Client Service Group is the ambassador of our talents and investments aiming to provide our customers with unique experiences while helping them reach their business success goals.

The vision of the department is to deliver a seamless, joined up experience and provide our clients with help, expertise and guidance on a range queries using the interactions to build strong relationships to develop trust in our business.

We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions.

The way we operate is also key to creating a high level of engagement and job satisfaction from our employees helping to retain great talent within the organization.

The Role

We are looking for Swedish speaker to join our EMEA Client Support Team. This will be a key role in our mission to provide exceptional client experience by helping Nordic advisors and institutional clients use our products to meet their goals.

This position is based in our Madrid office.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

Job responsibilities :

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Understand and advocate for the customers' needs in order to deliver the right solution every time
• Become a product specialist and provide expertise on our methodologies, functionalities and product features
• Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.
• Create an environment built around trust, open communication, creativity and collaboration

Qualifications :

• At least 2 years of proven experience in client support / service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
• Understanding of networking, internet, communication concepts and complex software systems
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in Swedish, ideally native speaker (French, Dutch, Danish, Italian is a plus)

301 MstarEurLtd Morningstar Europe Ltd (UK) Legal Entity

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.