- Support some of the clients' products/services including wifi, laptops and wearables through email, phone and chat channels
- Maintain client relationships through product support and troubleshooting
- Respond to incoming calls, email and from end users
- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
- Gather information from customers and advise on Google policies.
- Have familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online Apps
- Have proficient PC skills
- Are a team player and a quick learner
- Have excellent communication skills (ability to communicate technical issues in nontechnical terms)
- Six months or more experience in front-line technical customer service role
- Associate degree preferred or equivalent job experience preferred
- Familiarity with ticketing systems is preferred but not necessary
- Full-time 39 hours/week contract: rotative, Monday to Friday 09:00 to 18:00 or 12:00 to 21:00, Saturday and Sunday 09:00 to 18:00
- Salary euros gross/year + up to 1800 euros gross/year in bonus
- Central location in Barcelona
- Bringafriend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
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Technical Support Advisor
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Cross Border Talents Barcelona, EspañaAre you a German maestro? We're seeking an exceptional individual to join us in the role of Technical Support Advisor · About Us: · At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutti ...
Technical Support Advisor - Barcelona, España - Webhelp
Descripción
Technical Support Advisor (German-speaking) - On-site - Tech IndustryIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet.
This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your careerAre you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.
We're on the lookout for a German-speaking Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role As a Technical Support Advisor on our team, you will:It will be a plus if you have:
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Concentrix + Webhelp is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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