Katherine Martinez

• Billing Technical Support Expert 

-Approving refund/credit requests.
- Point of contact for escalations.
- Working on constantly redefining Billing process across all product
types and ensuring ruthless prioritization along the way.
-Creating new training content for new hires and existing agents.
- Highly skilled in the use cases of our billing platforms such as Zuora,
Salesforce, Looker, JIRA and Monkey.

-Global top performer with most tickets solved in 2021.

• Ocean Important Assistant 

Landstar Global Logistics Agent
Responsabilities:
-Arrange and coordinate ocean import shipments
-Ensure all import documentation are accurate
-Provide timely and accurate response to customer inquiries 
-Trace & Tracking
-Maintain effective relaBilling Technical Support Expert 3tionships with carriers, forwarders, truckers and customs.
-Weekly and monthly reports
- Obtain requests for price quotes as needed
-Complete accurate billing to clients based on established pricing, while ensuring accurate costs and profits are maintained.

• Accounts Payable

Responsibilities:
-Process national and foreign invoices in Oracle.
-Ensure that all invoices have the appropiate documentation, approval, coding and expense type, prior to payment.
-Charge expenses to accounts and cost centers by analyzing invoice/expense report and recording entries.
-Assist in month-end closings for AP.
-Maintain accounting ledgers by verifying and posting account transactions.
-Ensure payments are made timely and in accordance with cash flow
-Enter new and update vendors data (Local/Foreign)
-Review monthly vendor statements & reconcile any differences.
- Assist in audit work and support as applicable.
-Customer service (Local and foreign)

Professional in Finance and Internal Business

MBA candidate at EAE