- Provide expert support to resolve hardware and/or software technical issues and application problems for customers
- Initiate an onsite interaction (parts and/or FSE dispatch) if the issue cannot be resolved remotely
- Keep customers informed of their case status
- Document case history and customer interactions using SW (CRM) for proper handover
- Support the Knowledge Management System (KMS) to share knowledge within the organization
- Assist Care Center Agents and Customers on product features, specifications, parts info, and technical aspects
- Support Field Service Engineers during onsite troubleshooting when needed
- Are proficient in German and have an advanced level of English
- Possess a strong technical background with a bachelor's degree in Science/Engineering
- Can collaborate in a diverse environment
- Have excellent organizational skills and can prioritize work effectively
- Experience in customer-facing roles
- Knowledge of Graphics Arts products and related technologies
- Ability to read electrical/electronic diagrams
- Experience in Additive Manufacturing technology and 3D Modeling Software
- Full-time 39 hours/week contract from Monday to Friday
- Competitive salary with bonus potential
- Central location in Barcelona
- Referral bonus opportunities
- Full paid training
- Career development programs and specialized courses
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Technical Support Advisor - Barcelona, España - Concentrix
Descripción
In this role, you'll work across different support functions to define the end-to-end activity leading to the right customer solution. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career
Are you seeking a new career opportunity with an innovative global organization? Join our award-winning company driven by individuals from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We've been honored with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture" consistently.
We're seeking a German-speaking Technical Support Advisor (On-site) to join our team of game-changers who interact with customers from diverse industries like tech, finance, travel, fashion, healthcare, or other cutting-edge sectors.
Career growth and personal development
We'll provide you with training, cutting-edge technologies, and the support you need to succeed. At Concentrix, there's genuine potential for career and personal growth. Around 80% of our managers and leaders have been internally promoted. That's why we offer a variety of FREE Learning and Leadership Development programs to help you pave the way for the career you've always envisioned.
What you will do in this role
As a Technical Support Advisor, you will:
Concentrix is a great match if you:
It would be beneficial if you have:
If you don't meet every requirement, we encourage you to apply. We'll strive to match you with the suitable position.
What's in it for you
In this role, we offer benefits to support your unique lifestyle:
Reimagine the best version of you
If this opportunity resonates with you, we encourage you to apply. Join over 440,000 game-changers worldwide who have chosen Concentrix as their "employer of choice."
Concentrix is an equal opportunity employer
We operate as one team, one company globally, committed to providing equal employment opportunities and a discrimination-free work environment. Our recruitment practices are solely based on business needs and professional qualifications.
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