- Community : Step into a vibrant, global community of CloudTalkers. Check our Life at CloudTalk on Instagram
- Growth : Seize the opportunity for personal and professional growth with our training programs and a clear path to advancement within our Support team and beyond—whether it's into Product or Customer Success roles.
- International Networ k: Expand your horizons as you work with customers and tech companies from across the globe, from Europe to Asia and the Americas.
- Provide technical support through chat and email to existing and new clients
- Build and maintain a great relationship with customers
- Communicate with clients from various backgrounds, nationalities, and cultures
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients
- Represent CloudTalk proudly and professionally
- You are fluent in English and Spanish
- You are a team player, willing to jump in to help your colleagues
- You have some basic tech understanding
- You have a learning mindset, eager to study and learn more about our technology and product
- You are a self-starter and can take ownership of your own work
- You have great communication skills
- Intro call with our Talent Acquisition team
- Interview with the Hiring team
- Culture-fit call
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Customer Support Representative
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Customer Support Representative - España - CloudTalk
Descripción
International tech start-up environment
Unlimited Paid Time Off
Work 100% remotely or from our offices (Bratislava, Prague)
1-1 Coaching sessions with our resident communications advisor
Base Salary EUR gross/month + up to 400EUR gross/month bonus
Work Pattern: Monday - Friday, 08:30 am to 5:00 pm CET
About the role
Welcome to the frontline of customer care excellence As a vital member of our Customer Support L1 team, you'll be the hero our clients turn to for answers about our cutting-edge CloudTalk app.
If you thrive in a fast-paced, international environment or want to get your foot in the door of a tech global company - you've come to the right place
This is an entry-level role so don't worry, we'll equip you with all the tools and support you need to succeed
What's in it for you:
What you will do:
You will be a great fit if...
Why you will love to be a CloudTalker:
Unlimited Paid Time Off
Work 100% remotely or hybrid from our offices (Bratislava or Prague)
CloudPerk - annual budget towards development, health and well-being
Referral bonus up to 5000 EUR
Company Stocks
Coaching sessions with our resident communications advisor
Leaders Academy
Virtual & physical team buildings
What to expect from our hiring process:
Do you not meet 100% of the requirements? Apply anyway :)
About CloudTalk
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
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