Maria Ruiz

Enthusiastic, self-motivated, reliable, responsible and hard-working person. A mature team worker and adaptable to all challenging situations. Able to work well both in a team environment as well as using own initiative. Working well under pressure and adhering to deadlines. Well experienced working for Multinationals.

April 2021 to March 2023 FIELD OPERATIONS LEADER VIASAT Satellite Internet • Continuous analysis of existing / potential customers orders to meet their needs. • In charge of complaints and the resolution of problems to customer satisfaction. • Coordinate sales and cooperate with team members and other departments • Analyze Installers requirements and visits on site to improve work concerns. • Advice management on customer needs, problems, and potential for products and services. • Establish, and maintain business and customer relationships with a positive attitude. • Analise process improvements in the whole circle to make automatization where is needed. • Utilize SAP / SALES FORCE within all levels of the organization. Sep 2014 Dec 2020 SALES ACCOUNT EXECUTIVE QIAGEN SPAIN Sample & Assay Technologies • Generate new business opportunities, schedule appointments and other activities as per customers’ requirements. • Keep detailed and accurate notes of all sales-related activities in the customer contact database and schedule follow up activities as needed • Update and manage the pipeline and prepare revenue forecasts • Support customers by providing quotes and pricing and responding to sales inquiries • Work with finance, bid desk, legal, and operations departments across EMEA to facilitate deals and make sure all needed information is provided to close the opportunities • Work with customers by phone and email to identify renewals, up-sell and cross-sell opportunities and optimize the quality of service, business growth, and customer satisfaction • Providing individualized customer service of high-standard professional level. • Building the interest of customers in the products and services offered by the organization. Handling customers directly either by telephone and responding to customer inquiries and questions promptly. • Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements • Analyse customer complaints and prepare improvements to avoid them. • Working with supply chain management and business administration • Utilize SAP / SALES FORCE within all levels of the organization Jan 2011-May 2014 ORDER TO CASH ANALYST ELI LILLY SSC-IRELAND Pharmaceutical Multinational • Manage all replenishment activities for Spain (from Manufacturing plant to LSP) • Control inventory interfaces with LSP (Local Service provider) • Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels • Run interfaces with LSP and ensure orders have been integrated in SAP • Manage, track and resolve Tier 1 & 2 disputes and route to local affiliates when required • Create and edit material master data for Spain and support other EMEA regions • In charge of order management and customer service for Spain • Liaise with internal contacts including Finance, Sales and Marketing and Distribution • Liaise with external partners including logistic service providers, affiliates offices, etc • Ensure SOX compliance to processes • Ensure compliance to company standards, policies and procedures • Build and maintain a strong knowledge of the organisations product lines within market Jun 2004 to Oct 2010 INSIDE SALES SERVICES AND CUSTOMER REP ANDREW CORPORATION Major US multinational communication & services Meets and exceed assigned volume sales and quotas by prospecting, identifying, Developing and closing sales opportunities through the entire sales cycle. • Ascertains customer needs, describes product capabilities, answers customer questions and ultimately sells products. • Sells within assigned geographic area and may negotiate pricing within established norm • Manage Material Master Data program for Spain and Portugal In charge of order management and customer service for Spanish and Portuguese • Analyse customer complaints and prepare improvements to avoid them. • Arrange goods transport to the customers and best option to deliver. • Coordinate, organize and manage multiple site / projects for the customers • Working with supply chain management and business administration • Utilize SAP within all levels of the organization (Finance, CS, OM, SCM) • Participate to Lean project to reduce stock waste and improve SCM processes Jan 2003 to Jan 2004 SALES EXECUTIVE DHL EXPRESS INTERNATIONAL Multinational Transport Company • Work closely with big clients to determine their present and future needs about suitable transports and services. • Make sure that the revenue for the organization grow monthly (always reach monthly targets by 120%) • Ensure optimal level of service was provided all the time • Prepare and manage sales proposal, contracts and account plans. • Identify and develop future sales opportunities with existing and potential customers. • Provide information to the customers and solve their queries Jan 2002 to Dec 2002 OTC SUPPLY CHAIN / OM COORDINATOR Maternity Leave KIMBERLY CLARK Cotton-cellulose Multinational • Support logistics, customer service and order to cash department activities • Interact with leasing companies and other fleet customers to source purchase order • Process customer order and provide after sale support • Solve ad hoc queries • Provide ad hoc interpreter and translator services from English to Spanish to all departments • Support system transition and implementation projects (AS400 to SAP system). January 1999 – September 2001 SALES EXECUTIVE STEINER TRANS OCEAN UK Services to Cruise ships • In charge of direct sales to WW customer • Review own sales performance (always reach monthly targets by 150%) • Check and reconcile good quantities on display and in stock. • Organise personnel for trade exhibitions and demonstrations. January 1992 – October 1998 COMMERCIAL / SALES EXECUTIVE PLANTATION FOODS Spain Food Raw material Company • In charge of direct sales to Spanish customers • Maintain relationships with existing customers, trough with regular visits and source new customers/business opportunities. • Negotiate variations on price, delivery and specifications. • Manage logistics, stocks and warehouse control including inventory reconciliation, replenishment for the EMEA region. • Manage entire invoicing procedure to customer. COMPUTER SKILLS SAP R3 & BW SAP , AS400, Sage, MS Office,

EDUCATION Sept 1988 – June 1991 High Diploma International Business & Commerce - London Pre University course BUP / COU – Secondary School – Madrid FURTHER EDUCATION • International Sales Techniques • Stock management and logistics course • English courses First Certificate / Advance ADDITIONAL INFORMATION • Clean driving licence REFERENCES • Available upon request ADDITIONAL SKILLS Ability to communicate in fluent English, in a clear and concise manner at every level in the organization and with colleagues and customers from diverse cultural backgrounds. Flexibility in undertaking new challenges that fall outside the areas of key responsibility and an ability to work effectively where there is an element of uncertainty. Self-starter and highly committed. Team player