Sr Service Support Representative - Madrid, España - Thermo Fisher Scientific
Descripción
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters.We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
This role is for internal back-office support for a Sales Team which sells Service and Maintenance on Lab Instrumentation.Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders.
- What does our role require
- Acts as point of contact for internal departments to resolve customer questions and requests. Main customers are internal (Sales Team.)
- Collaborates with other internal teams to provide timely response to Public and Private Tender invitations with local Service Operations Offices.
- Responsible for data quality in SAP Database: Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment.
- Responsible for preparing service quotations, booking contracts against purchase orders and delivering invoices electronically, within the company rules and guidelines.
- Works together with Regional Managers and Team Leaders to resolve queries.
- Coordinate with team members to identify, document and resolve efficient procedure.
Frequent Contacts:
- Internal
- Primary
- Daily communication with Team Leader, (resp. Manager Service Operations EMEA), Sales and other sections as needed.
External - Secondary- Both verbally and in writing, at all levels, with the Division's customers.- Basic Knowledge of SAP database or equivalent CRM software.
- Strong communication (Written and Verbal)
- Fluent in English
- Additional language would be an advantage (Portuguese/French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech)
- Good Understanding of a service business and customer experience.
- Computer literate 'Microsoft Office'
- Word/Excel/PowerPoint.
- Must possess excellent administrative and interpersonal skills, and the ability to prioritize many types of tasks in a fastpaced office environment.
- Ability to work in a hybrid office/remote environment.
- May require occasions travel for meetings and training across our locations.
- Pays attention to details, produces accurate work and consistently meets deadlines.
- Ability to handle multiple assignments, has good judgment, and prioritizes projects and time efficiently
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