Sr Service Support Representative - Madrid, España - Thermo Fisher Scientific

Thermo Fisher Scientific

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

This role is for internal back-office support for a Sales Team which sells Service and Maintenance on Lab Instrumentation.

Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders.

What does our role require

Acts as point of contact for internal departments to resolve customer questions and requests. Main customers are internal (Sales Team.)
Collaborates with other internal teams to provide timely response to Public and Private Tender invitations with local Service Operations Offices.
Responsible for data quality in SAP Database: Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment.
Responsible for preparing service quotations, booking contracts against purchase orders and delivering invoices electronically, within the company rules and guidelines.
Works together with Regional Managers and Team Leaders to resolve queries.
Coordinate with team members to identify, document and resolve efficient procedure.

Frequent Contacts:
Internal - Primary

Daily communication with Team Leader, (resp. Manager Service Operations EMEA), Sales and other sections as needed.

External - Secondary

Both verbally and in writing, at all levels, with the Division's customers.
Basic Knowledge of SAP database or equivalent CRM software.
Strong communication (Written and Verbal)

Fluent in English

Additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech)
Good Understanding of a service business and customer experience.
Computer literate 'Microsoft Office'
Word/Excel/PowerPoint.
Must possess excellent administrative and interpersonal skills, and the ability to prioritize many types of tasks in a fastpaced office environment.
Ability to work in a hybrid office/remote environment.
May require occasions travel for meetings and training across our locations.
Pays attention to details, produces accurate work and consistently meets deadlines.
Ability to handle multiple assignments, has good judgment, and prioritizes projects and time efficiently