Customer Support Representative - Madrid, España - Morningstar

Morningstar

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

The Group:

The Products group is the home of manufacturing and innovation at Morningstar.

The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients.

The group's product management, product development, and service teams collaborate with our Client Service group to help provide clients with relevant products and bundled solutions.

The Role:

Responsibilities

Managing challenging interactions and deescalating emotionally charged situations when necessary.
Be a key point of escalation in London for Sales and Service teams for our clients of Direct and Office.
Balancing servicedelivery efficiency with quality of care
Elevated stakeholder in the support structure with the knowledge and ability to provide world class service to clients
Ongoing education and skillbuilding (selfadministered as well as centrally administered) with respect to service process, investing, product, and customer context
Ongoing education and skill building for interregional teams on the industry and client segment
Ad hoc projects designed to leverage product/client knowledge while gaining exposure to other areas outside of customer service
Providing feedback to sales and product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with clients and analysis of support data/logs via support leadership in Mumbai and London

Requirements:

Excellent French written and oral communication, with excellent interpersonal skills.
Fluency in secondary European language preferable
Strong problem solving and analytical skills with high attention to detail, and excellent time management.
Fast learner, flexible and proven ability to work in a demanding environment with strong multitasking skills.
Sound client service skills with a proactive approach and to take ownership of issues as they arise.
An interest in the investment industry and capital markets knowledge.
Desire to progress career in Morningstar's leadership functions
Bachelor's degree or equivalent required.

Morningstar is an equal opportunity employer.

302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.

We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.