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    Assistant Manager Distribution Systems - Madrid, España - Radisson Hotel Group, Madrid Office

    Radisson Hotel Group, Madrid Office
    Radisson Hotel Group, Madrid Office Madrid, España

    hace 1 semana

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    De jornada completa
    Descripción


    Radisson Hotel Group is one of the world's largest
    hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in
    operation and under development in 95+ countries. The Group's overarching brand
    promise is Every Moment Matters with a signature Yes I Can service ethos.

    People are at the
    core of our business success and future. Our people are true Moment Makers and
    together we bring the culture, spirit, environment and opportunities that
    empower you to be your best, every day, everywhere, every time. Together, we
    make Every Moment Matter.

    We are
    now looking for a Assistant Manager Distribution Systems to join our dynamic team here at Radisson Hotel Group

    The Assistant Manager Distribution Systems plays a pivotal role
    in supporting the Director of Distribution Systems, who oversees a team
    dedicated to managing distribution systems. This team provides essential
    support to all revenue and commercial distribution stakeholders.

    Their primary responsibility is to ensure the accuracy and
    efficiency of the distribution systems. This includes tasks such as
    monitoring channels for consistency, managing rate disparities, and
    implementing optimized activities to maximize revenue potential across
    various distribution channels.

    Working closely with the Director, they assist in managing the
    team effectively, allocating resources across projects, and maintaining
    day-to-day supervision. Their role involves coordinating and planning daily
    tasks and ad-hoc projects in alignment with the objectives of revenue and
    commercial distribution stakeholders. Additionally, they actively contribute
    to maintaining system accuracy by meticulously managing hotel content,
    policies, and rates within the Radisson Hotel Group's Central Reservations System
    (CRS) and OTA connections.

    Through their diligent efforts, the Assistant Manager of
    Distribution Systems supports the Director in ensuring the smooth operation
    of distribution systems, ultimately contributing to the success of revenue
    and commercial distribution initiatives across the organization.

    Roles/Responsibilities:

    • Channel Maintenance & Performance
      Monitoring       – Oversee regular audits of the CRS (EMMA) to ensure
      accuracy and completeness of data. Facilitate the loading of any missing
      products and ensure the correct distribution of products across all channels
      by sending partner maintenance spreadsheets. Monitor connectivity performance
      dashboards to optimize channel performance, troubleshoot issues, and
      coordinate necessary maintenance tasks.
    • Distribution Optimization – Collaborate with the RHG Distribution team and properties to optimize hotel performance on third-party channels. Coordinate the implementation of endorsed activities aimed at enhancing hotel performance and driving revenue. Lead Revenue Optimization projects, including new partner rollouts and distribution activities, to maximize distribution efficiency.
    • Rate Parity Management
      –
      Lead the monitoring and maintenance of Rate Parity across channels by
      conducting regular audits and troubleshooting any discrepancies. Work closely
      with properties to ensure adherence to correct procedures and participate in
      partner activities to maintain rate parity integrity.
    • Process Improvement – Evaluate current processes to identify opportunities for efficiency enhancement within the team. Design and implement new processes as necessary to streamline task execution and improve overall team effectiveness.
    • Technical Support and Team Management – Assist the Manager/Director/Senior Director Revenue Systems in new connectivity projects and rollouts requiring technical expertise for swift and effective delivery. Collaborate with the commercial distribution team to understand requirements and align with RHG procedures and system capabilities. Additionally, provide support in team management tasks such as recruitment, training, onboarding, vacation scheduling, and performance reviews
    • Technical Support and Team Management – Assist the Manager/Director/Senior Director Revenue Systems in new connectivity projects and rollouts requiring technical expertise for swift and effective delivery. Collaborate with the commercial distribution team to understand requirements and align with RHG procedures and system capabilities. Additionally, provide support in team management tasks such as recruitment, training, onboarding, vacation scheduling, and performance reviews.


    The
    most relevant factors which determine whether you are successful in your
    position:



    · Technical Proficiency: Essential skills and
    knowledge for job effectiveness.

    · Problem-Solving: Identifying issues, analyzing
    situations, and proposing solutions.

    · Communication: Clear verbal and written interaction
    with colleagues and stakeholders.

    · Adaptability: Flexibility in changing circumstances
    and technologies.

    · Attention to Detail: Preventing errors and
    maintaining accuracy.

    · Time Management: Efficiently prioritizing tasks and
    meeting deadlines.

    · Teamwork: Collaborating effectively and supporting
    team goals.

    · Leadership (if applicable): Inspiring, motivating,
    and guiding team members.

    · Customer Focus: Prioritizing customer needs and
    satisfaction.

    · Results Orientation: Focusing on achieving
    measurable outcomes aligned with goals.

    · Cross-Functional Collaboration: Collaboration with
    various departments is essential to align strategies and objectives.



    Job requirements and
    qualifications:



    Minimum education: Bachelor's degree
    from accredited university - E-commerce, Marketing, Business Administration,
    Hospitality or related major preferred



    Minimum experience: At least two years'
    business experience in an international environment with a focus on sales,
    revenue management, account management and e-commerce.

    Experience
    gained in an OTA, Wholesaler or Hospitality group and previous revenue ownership
    an advantage.



    Language skills: Fluent English both written and spoken, additional language skills
    are welcome.


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