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    IT Support Engineer - Barcelona, España - Setesca

    Setesca
    Setesca Barcelona, España

    hace 5 días

    Setesca background
    De jornada completa
    Descripción

    Descripción

    Join a Dynamic IT Helpdesk Team in the Heart of Barcelona

    Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team. Become a vital part of our client digital operations in a role that combines professional challenges with a friendly work atmosphere

    Position Details:

    Title: IT Helpdesk Support Engineer

  • Location: A charming office in central Barcelona, Spain, with 30% remote flexibility
  • Employment Type: Full-time, permanent contract with a harmonious Monday to Friday schedule
  • Salary: Competitive package

    • About Our Esteemed Client:

    Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Their IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group's success.

    Your Mission :

    You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.

    Your Responsibilities:

  • Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
  • Efficiently categorize and address incoming incidents and requests.
  • Own your ticket queue with proactive follow-ups and process enhancements.
  • Enhance your troubleshooting skills, offer user training, and escalate complex cases.
  • Develop guides and documentation for teams and users.
  • Deliver exceptional customer service, communicating effectively in both English and Italian.

    • What We Offer:

  • A 40-hour workweek, Monday to Friday, with a 6-month probation period.
  • A generous holiday package.
  • A negotiable start date.
  • A rewarding salary reflecting your expertise and potential.
  • A dynamic, innovative workplace that prioritizes learning and career growth.
  • modern office in central Barcelona with the option to work remotely part of the time.
  • Office stocked with fruits, snacks, and beverages.
  • Opportunities for occasional travel.

    • Recruitment Process:

  • A friendly introductory phone call.
  • An in-depth interview with your future manager.
  • A second discussion with the extended leadership team.
  • A final proposal detailing your new adventure with us.

    • Take the Next Step:

    If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you Let's initiate a dialogue about your potential journey with our client.

    We are excited about the possibility of you joining their dynamic team

    Requisitos mínimos

  • Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).
  • Solid understanding of IT's role in a corporate landscape.
  • Fluency in English and Italian (C1 level).
  • Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.

    • Bonus Points for:

  • Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.
  • Multilingual capabilities
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