IT Support Engineer - Barcelona, España - Boats Group

Boats Group

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

IT Support Engineer - (Hybrid)

About Our Crew
Boats Group is the fastest-growing digital business in the recreational boating space.

We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.

We spend each day surrounded by 500,000 boats from across the globe.

Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies.

We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.

If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here

About the Role

We are seeking a customer focused support engineer to join our team providing help-desk and technical support functions to our global user community as well as external customer issues that are triaged from our Account Management team.

This is an excellent opportunity for somebody that has a passion for learning and improving their technical skill set, as you will have the opportunity to work and troubleshoot both desktop support related issues as well as usability and technical problems related to our product offering.

What You'll do

Serve as the first point of contact for internal customers seeking technical assistance through tickets and chat rooms
Support our Account Management team for issues triaged from external customers using our products
Work closely with other internal teams when problems require internal escalation
Be the face of technology to our user community and maintain a friendly and professional demeanor while providing technical assistance
Provide remote troubleshooting and support to a global workforce
Create and maintain documentation, howto articles and checklists to help educate our user community as well as provide technical guidance for other support engineers
Identify areas for automation and tooling that will improve our customer experiences and decrease the number of support contacts
Work on projects and initiatives related to internal IT systems, onboarding and offboarding, asset management, and other areas as defined by management

What You Should Have

2+ years of experience in an IT support capacity
2+ years experience supporting Windows and MacOS operating systems
Strong technical acumen with a desire to learn
Strong written and verbal communication skills
Excellent problem solving and troubleshooting skills
Basic knowledge and understanding of SQL a plus
Handson experience with AWS a plus
Linux experience a plus
Scripting and automation experience a plus
Must be an EU citizen or right to work in the EU

Perks
You'll be joining a close-knit and talented team, with plenty of opportunities for professional growth.

We offer competitive compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.

Hybrid working flexibility
New laptop + large second monitor + other office accessories
All National holidays
End of year Holiday leave
Birthday holiday (You never have to work on your birthday)
Medical insurance offered
Meal and Travel voucher program
32 hours of volunteer time paid per year We are big into volunteering and helping out the community here at Boats Group
Professional reimbursement program for employees to take courses, attend seminars, etc. Things to enrich you as a professional