Technical Support Engineer - Barcelona, España - BESIDE

BESIDE

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

BESIDE:

we are committed to the best talent in the technology sector. We have a Recruitment unit specialised in IT profiles to join our clients' staff.

We work with a wide range of companies, which will allow us to find you the position that best suits your professional needs and interests.

We can offer you projects in the areas of development and infrastructures, ranging from Cloud Computing to Big Data, R&D and BI.

Our Client Requirements:

Technical Support and After Sales Service
Provide high quality technical advice and troubleshooting to ensure customer satisfaction.

Follow the internal documentation procedures of each technical support intervention, mantaining the data bases up to date and ensuring the data quality for in-depth analysis.

Take care of the assoaciated administrative procedures, such as internal work orders, quotation of the interventions, logistics and warehouse management.

Diagnose and fix tehchnical issues (hardware, control tuning, communications and software bugs), either remotely or working directly with the power converters hardware.

Perform remote connections with our customers in order to diagnose technical issues and determine whether they can be solved remotely or the unit must be sent to Cinergia premises.

Escalate to the Technical Support manager or R&D engineers those incidences which require a higher degree of expertise or specific skills.

Prepare HowTo documents and Procedures to help the customers/distributors performing technical interventions by their means, minimizing the down time of the power converter.

Commission, fine tune and calibrate the Cinergia power converters at customers premises.
Perform preventive, predictive and corrective maintenance operations at Cinergia or at customers facilities.
Follow-up the active incidences and properly close them, according to the Technical Support manager instructions.

Colaborate with other departments (Sales & Marketing, R&D, Production) to provide feedback about significant problems/bugs, feature requests or possible improvements identified during the technical support interventions.

Availability to travel all over the world to perform technical interventions.

Continuous training provided by the R&D and Production departments about the relevant changes introduced in any of the design or manufacturing processes, as well as new features or customizations.

Possibility to support other groups and departments like Quality, R&D, Sales or Hardware, following the Technical Support manager instructions.

Associate's Degree (CFGS) (N): Electricity / Electronics

Engineering Degree (V): Electricity / Electronics

Solid electrical and electronics background
Excellent problem solving skills

"Excellent communication skills:

ability to explain complex concepts in an undertandable manner
ability to build trust among coworkers and customers"
Ability to perform electromechanical operations
Standard office IT tools as an advanced user (or eagerness to learn quickly)
Basic knowledge of UNIX systems (Linux) and CLI
Use of electronics instrumentation (oscilloscope, multimeters, current clamps...)
Standard electrical maintenance operations
Ability to work independently or as part of a a team
Organization skills and quality orientation
Management Information Systems "Redmine
(or other project management
and ticketing tools)"
Operative Systems Windows, Linux
Comunications Computer networking, IPv4, Modbus/TCP
Documentation Word, Markdown, LaTex
Specific software Labview, Circuit Simulators, Spreadsheets
Programming languages and tools Bash, Git, C++, C#, CodeComposer, Python

3 YEARS IN A SIMILAR POSITION (V)