Support Engineer - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Are you passionate about 3D printing and interested in working for the world's leading personal systems and printing company and the leader in Inkjet Technology?

Do you want to work in sunny Barcelona?

Our company

Your future project

Our brand's mission in the 3D Printing business is to drive the next industrial revolution by changing how the world designs and manufactures.

We have an onsite laboratory for you to practice and learn about this fascinating 3D world.

Join our exciting and successful team to enter the world of 3D printing technologies

Your role

Support the end customers (3D service bureaus & enterprise customers), channel partners and client's Service workforce on the resolution of 3D Printers technical issues and accelerate the adoption of client's products by building a competitive advantage through a lean support experience in the 3D printing market.
The team of Remote Support Engineers (RSE) are part of the Global Care Center organization within 3D Solution Services and is responsible for remotely resolving the technical issues of our customers, identifying, if needed be, the parts required and the convenience of sending a Field Services Engineer (FSE) to repair the product onsite.
Providing quick and effective remote resolution to our customers results in a sound customer experience and optimizes productivity of our customer equipment. The RSE works closely with our Contact Center Agents, Competency Center Engineers and Field Support Engineers to ensure that the right solution is delivered at the right time.

Hours and Benefits

Working schedule: Monday
Friday 09:00 18:00
Base euros/gross/year
Variable: up to 4.000 euros/gross/year
Private medical insurance
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Why apply

Longterm opportunity.
International and dynamic environment in Barcelona.
High possibilities to grow inside the company.
Relocation package for people moving from another country.
A large variety of discounts with our partners
Free weekly and after work activities
New and modern office in the Poblenou area

You bring to the table

Interest in technology and in 3D printing
Native level speaker of Italian
Good command of English
Motivation to work in this industry
Eager to learn about 3D Printing technology
Previous experiences in a similar position will be valued
Ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
Excellent organizational skills; able to prioritize work in accordance.

If you identify with this, join us

Career opportunities

In our project, you will have a real opportunity to grow as a senior engineer, technical trainer and specialist, quality, or into management.
The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

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