Tech Support Engineer - Barcelona, España - eDreams ODIGEO

eDreams ODIGEO

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

What do we do at the Intelligent workplace team?
Our team's objective is to provide the highest level of user experience. Our goal is to achieve the same level of user experience that users have in their personal lives.

Provide the best services, features and tools to improve our internal support to employees in four areas:
support, user management, procure desk and endpoints & apps management.

What do we do in the endpoint and app management pod?

Interesting Period

Currently, we are carrying out an unprecedented transformation in the company, few companies with this scope are making this type of migration to the cloud, it is a good time to live closely this migration.

Essential Skills & Experience

Higher vocational training
Minimum experience of at least 3 year in System Engineer
High level of spoken and written English, it is the language of communication of our customers (level test will be done)
Technical IT background
Knowledge of user support on Windows, Ubuntu and MacOs operating systems, and advanced knowledge of troubleshooting.
Good analytical and problem solving skills
Strong communication skills, specially when explaining technical information
Good time management skills to meet users' needs and problems
Passion for technology

Desirable skills

Knowledge Mobile Device Management technologies
Knowledge OS Templates and configuration
Knowledge profiling, group policies and hardening
Knowledge securely packaging and pathing OS and Apps
Knowledge of Security
Knowledge on Network staff (Firewall, Switches, Wifi)
Knowledge in configuring and managing Windows/MacOs/Linux services
Knowledge in monitoring / Log tools
Knowledge of cloud computing
Knowledge of Storage systems
Knowledge on Identity Management and Authentication processes

What will you be doing as part of the Devices and Apps pod POD?**- Assist in identifying automation opportunities

Provide technical information, analysis and recommendations to leadership
Analyze and tune system performance, capacity and functionality of complex systems
Review methods and procedures to ensure data integrity, protection and security standards
Improving security on corporate devices

Competencies

Soft Skills

Decision making
Other inputs are part of the decisionmaking process
Has the ability to foster collaboration and support between team members and across functions
The decisionmaking process is based on the company objectives
Influencing others
Is able to present own opinion in a persuasive manner,
Willing to listen to and appreciate others' opinions, even when those opinions are contrary to personal belief.
Resolve differences of opinions through compromises
Focus on delivery value
Understand what is the value expected of the tasks done
Is concerned about doing things that are finally giving value to the company and how matches with the common company goals
Given a specific initiative or feature, is able to propose ways to deliver the value faster
Analytical skills
Is familiar with basic analytical tools that always perform ""zerodefect"" analysis.
Incorporates data as a key element for decision making, able to identify the whole set of implications and insights
Can interpret complex datasets and analysis
Can break down complex analytical problems into manageable pieces
Innovation
Has the ability to break down complex and semidefined problems
Is able to match the strategic with the operational, improves the service
Is aware of what is out there and has a strategy on how this can shape his/her own product

Technical Skills

Coding and system design: Has the ability to create valid design proposals for complex problems. Has the ability to have a technical discussion with senior people on this proposal and incorporates feedback to refine the final proposal. Reviews design proposal for non complex problems and provides feedback
System engineering best practices & Methodologies: Has good knowledge about Continuous Improvement (CI). Takes into consideration all the steps of a particular development & releases process. Develops proper unit tests. Is able to define the QA strategy. Understand the particularities of the checks done in CI, move the tickets in a proper way. Keeps a proper tracking of the released features.
Crosssystem knowledge: Has good functional and technical knowledge of the business industry, in fact has experience and can identify their dependencies, interactions and suggest improvements mainly inside his/her area of expertise

What's in it for you?

Grow your career with our
career path:
We support a phenomenal
lifestyle and work-life-balance with our flexible hours policy,short Friday schedule (9am-3pm) and flexible remote working policy.

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Choose your equipment and really own it You can choose the OS, laptop and monitor you want to work with and the equipment is tota