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    Senior Regional Operations Analyst - Barcelona, España - Glovo

    Glovo
    Glovo Barcelona, España

    hace 1 semana

    Glovo background
    Descripción

    If you're here, it's because you're looking for an exciting ride .

    A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

    We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together.

    Not your usual app . We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

    Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

    What makes our ride unique?

    Our culture and strong values.

  • We have an ''office-first'' culture and we place collaboration at the center of everything we do
  • We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

    • Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
  • We embrace opportunities to move the needle and make an impact beyond our scope.

    • Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

    • We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

    YOUR MISSION

    At Glovo, we're dedicated to transforming the delivery market across Africa by delivering exceptional service to our clients. We aim to bring the most trendy products from local businesses to our customers in less than 30 minutes. As a Partner Operations Analyst focused on the Africa region, you will play a vital role in the Glovo Partners team, ensuring operational excellence and enhancing the partner experience.

    THE JOURNEY

  • Analyze and optimize Partner Operations metrics specific to the African market, driving continuous improvement in partner performance, including preparation times, order cancellations, and customer ratings.
  • Act as a trusted advisor to our partners in Africa, offering tailored guidance on improving and adapting their operations for optimal delivery performance in the region.
  • Coordinate and execute projects with global and regional teams to ensure alignment with company objectives while considering regional nuances and challenges.
  • Advocate for product enhancements and tech feature improvements tailored to the African market, providing proactive feedback to HQ on regional needs and opportunities.
  • Foster a collaborative environment within the team, sharing knowledge and insights specific to African markets to drive collective growth and development.

    • WHAT YOU WILL BRING TO THE RIDE

  • 2-3 years of experience in fast-paced environments, preferably in startups, consulting firms, or internet companies
  • Strong analytical skills with a data-driven mindset, capable of making informed decisions and solving complex problems in African markets.
  • Demonstrated ownership mentality with a proactive approach to achieving objectives and meeting deadlines
  • Excellent project management abilities with the capacity to implement scalable solutions
  • Persuasive communication skills and ability to engage stakeholders effectively across diverse cultural backgrounds in Africa.
  • Comfortable working in a high-growth startup environment with a fast pace, adaptable to the unique challenges and opportunities of African markets.
  • Proficiency in English, both written and verbal, with additional language skills relevant to African regions preferred.
  • French is positively regarded
  • Computer literacy, including proficiency in Google Docs and MS Office
  • Proficiency in SQL and Excel required; Python skills highly valued.

    • Individuals representing diverse profiles, encompassing various , ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there Skills can be learned, and embracing diversity is invaluable.

    We believe driven talent deserves:

  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credits to satisfy your cravings
  • Cobee discounts on transportation, food, and even kindergarten expenses.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
  • Enhanced parental leave and office based nursery (in Barcelona).
  • Online therapy and wellbeing benefits to ensure your mental well-being.

    • Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

    Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

    So, ready to take the wheel and make this the ride of your life?

    Delve into our culture by taking a peek at our and check out our and

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