Miguel Ernesto Rodríguez Sandoval

I am writing to you to express my interest in this position. I am a motivated and progress-oriented person. I have recently held the position of Senior Lead Remarketing and I have extensive experience in HR, Automotive and Administration. Initiative and innovation have always been a part of my career, and I have developed and executed strategies that I believe will bring great value to your company. 

Throughout my career, I have honed my leadership and decision-making skills. I apply intelligence to problem solving and am able to competently prioritize and manage complex projects. In my old position, I put my leadership, customer service and data analysis skills to work for the benefit of my team's work and the improvement of the company. I have an open mind and keep up to date with new developments in my field. I have proven to be an effective, motivating and competent person in learning new projects and improving collaborative work. I like to contribute ideas and coordinate work to achieve a common goal.

Senior Lead Remarketing
Remarketing | NR Finance Services. (Oct 2022 –To Date)
o Communicate with the different departments to follow up and resolve items
o Daily monitoring of agent’s productivity behavior.
o Provide coaching and feedback to each team member in a monthly basis.
o Responsible for the weekly reporting of the indicators and performance of the team in charge
o Monitor agents to guarantee quality, KPIs, internal goals, adherence, absences and ensure daily job tools

Funding Specialist
Control desk | NR Finance México SA. De CV. (Sept 2018 – Oct 2022)
o Provide coaching and feedback to each team member in a monthly basis.
o Attention to emails from commercial managers
o Development of didactic material for the Funding area
o Follow up exceptions and requests from Sales Managers
o Daily monitoring of agent’s productivity Detection of fraud cases
o Interviews for new candidates
o Database development in Excel
o Talent development within the área
o Review of area indicators promoting their continuous improvement and monitoring market variables
 

Funding Analyst
Control desk | NR Finance México SA. De CV. (Sept 2014 – Sept 2018)
o Attention to business fletes
o Credit Analysis
o Monitoring of system tests
o Disbursement of operations corresponding to Nissan customers

Degree in Organizational Communication (2008-2013)
Universidad Autónoma de Aguascalientes