Customer Operations Analyst - Barcelona, España - Doctoralia España

Doctoralia España

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

de la empresa

Docplanner builds practice management software for the healthcare sector in the SaaS model. We help 130,000 doctors and clinics digitize their practices and deliver exceptional patient experience.

We also run marketplace websites that allow 80 million patients monthly to easily find the right doctor and book an appointment.

Our mission is to "make the healthcare experience more human".

Docplanner was founded in 2012 in Poland.

Our team today numbers over 2,200 people based in offices in 7 countries:
Poland, Spain, Germany, Turkey, Italy, Mexico and Brazil.

We are backed by awesome and leading venture capital funds including Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners from whom we've raised a total of €300 million to date.

- "Culture eats strategy for breakfast"_

Peter Drucker. We believe in that. If so do you come along

Descripción del empleo

You will be in charge of helping the CS structure (Customer Success, both local and global) to achieve its results in the following way:

Create useful reports to analyze business metrics.
Provide insights to the CS structure for analysis and decision making.
Interpretation of the different KPIs of the business & action plans required for improvements in the area.
Create and update processes in the CRM, which improve business indicators to have a greater impact.
Ensure the quality of processes and data.

You will train the CS team for the correct execution of the processes.

Requisitos:

What makes you a strong fit

You have
23 years of experience in a similar role.
You have
Database and
SQL experience.
Knowledge of
Tableau, Datastudio and
Google Sheets.
Experience in managing a
CRM
Salesforce, Hubspot, etc.

-
Fluent in English and advanced/bilingual in Spanish (levels will be verified).

You are a super analytical person, result oriented with a creativity and dynamism mindset and of course, a good communicator.

As an Operations Analyst you will need to have a passion for accuracy, the ability to learn new systems, and a commitment to improving service to our customers.

A strong work ethic, a superior sense of organization, and teamwork are essential.

Información adicional

You will get in return:

Competitive salary adequate to your experience and skills.

- Free health insurance & wellnes Ifeel platform (unlimited).

Corporate access with Andjoy colaboration.

- Off days package.

Additional paid holiday on your birthday/workanniversary to celebrate with your loved ones or to have a selfcare day
Share options plan after 6 months working with us.
Free English classes.
Flexible working hours (plot twist: this is true).

- _ _ _ _ _ _ _ _ _ _ _

Legitimación:
base legal de interés legítimo.

Destinatarios:

el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.

Derechos:
acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.