- Providing front-line applications support to customers on all aspects of the Nanopore sequencing workflow for example, sample prep, sequencing, customising for customer applications.
- Providing high quality technical expertise to customers.
- Troubleshooting, learning, and implementing new methods of identifying customer problems, uncovering their needs, and suggesting working solutions based on our products.
- Coordinating and delivering trainings at customer sites; attending conferences and Nanopore Days.
- Working with the regional Technical Applications and Sales teams to provide support to strategic customer accounts.
- Supporting the onboarding, certification, and maintenance of Service Provider Accounts.
- Recording and documenting all relevant information from customers and prospective customers into the CRM.
- Onboarding and mentoring junior members of the team.
- A PhD degree or equivalent experience in a relevant field like Molecular Biology, Genetics, with work done preferentially in human Genetics.
- A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields. In addition, knowledge and experience of novel experimental design, sample preparation methodologies, data analysis and biological data interpretation.
- Knowledge and experience on NGS platforms is required along with experience in presenting, teaching or training other scientists.
- Expertise in the field of translational medicine and clinical regulations, working together with clinical accounts is a plus.
- Experience working as a Field Application Scientist supporting customers in Spain
- Fluency in Italian or Spanish and English is critical for this role.
- We expect technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques, and results; to stay current in technical knowledge. Proficiency with data visualisation and analysis techniques is desirable.
- You should have an approachable manner that encourages interaction with others and a strong dedication to customer satisfaction. You will be an excellent trouble-shooter and able to manage different priorities.
- Frequent travel (50-70%) is a part of this role.
- This role is to be based in Spain.
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Field Applications Specialist - España - Oxford Nanopore Technologies Ltd.
Descripción
Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe.
Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing, and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering pioneering technologies to the market.
Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere
We are looking for highly motivated and driven individuals to join the Technical Services team, as Field Applications Scientists covering specific regions within Latin (Italy, Spain, Portugal, Mediterranean countries). This role will suit someone with a strong human genomics background and a dedication to customer service and satisfaction. The role is to be based in Spain.
The details...
This exciting and ambitious role involves working within a cross-functional team to provide high-quality technical expertise, training, and representation for ONT products. You will work to strengthen the company's relationship with scientists to ensure the application of our products to their research.
You will assist customers in experimental design, product installation, use of wet and dry lab products, data analysis, and workflow implementation and validation, in collaboration with other internal and customer-facing teams
Duties include but are not limited to....
What we're looking for...
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary.
If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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