- Develop and execute a strategic plan for high-value customer care and retention, aligning with company objectives.
- Establish and maintain strong relationships with high-value players through regular communication and personalized interactions.
- Analyze high-value player data to identify trends, preferences, and opportunities for personalized offers and experiences.
- Collaborate with marketing teams to design and implement targeted campaigns to engage and retain high-value customers.
- Monitor high-value player activity and proactively address any issues or concerns to ensure a seamless gaming experience.
- Plan and organize exclusive high-value customer events, promotions, and experiences to enhance player loyalty and satisfaction.
- Stay updated on industry trends and competitor activities to continually improve high-value services and offerings.
- Manage high-value player accounts, including handling withdrawals, bonuses, and special requests in a timely and efficient manner.
- Develop and maintain ARM customer program policies, procedures, and guidelines to ensure consistency and fairness.
- Collaborate with finance teams to monitor high-value player spending patterns and optimize revenue generation.
- Act as a point of escalation for high-value player issues, providing prompt and effective resolution to maintain player satisfaction.
- Conduct regular performance evaluations and provide ongoing training and development opportunities for the ARM team.
- Proven experience within a similar role in the Betting & Gaming industry
- Strong leadership and management skills, with experience of working in a multi-brand organisation desirable
- Experience of working in a complex and dynamic environment essential
- A strong knowledge of the Sportsbook product and a good knowledge of all Gaming products
- Energetic, enthusiastic individual with sound communication skills and proven commercial awareness
- A quick thinker who can react to a VIP customer's needs in pressure situations
- Analytical, able to disseminate information and data into business plan and strategy
- Ability to build strong relationships with key stakeholders in other parts of the business At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE 'HOW' IN WHAT WE DO: AMBITIOUS – people who want to make a big impact and drive DAZN forward. INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things. PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it. People who love what they do and show commitment every day. BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: , , and ParentZone.If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.We look forward to hearing from you.
-
Relationship Manager
hace 1 semana
Pagonxt Getnet Madrid, EspañaGETNET (PAGONXT) está buscando un/a Relationship Manager para nuestras oficinas de Luca de Tena, Madrid. ¿Por qué deberías consideras esta oportunidad? Getnet es una plataforma global de servicios de pago para comerciantes que ofrece soluciones en más de 30 países de Europa y Amé ...
-
Relationship Manager
hace 1 semana
Getnet Europe Madrid, EspañaGETNET (PAGONXT) está buscando un/a Relationship Manager para nuestras oficinas de Luca de Tena, Madrid. ¿Por qué deberías consideras esta oportunidad? Getnet es una plataforma global de servicios de pago para comerciantes que ofrece soluciones en más de 30 países de Europa y Amé ...
-
Relationship Manager
hace 1 mes
Getnet Madrid, España De jornada completaGETNET (PAGONXT) está buscando un/a Relationship Manager para nuestras oficinas de Luca de Tena, Madrid. · ¿Por qué deberías consideras esta oportunidad? · Getnet es una plataforma global de servicios de pago para comerciantes que ofrece soluciones en más de 30 países de Europa y ...
-
Relationship Manager
hace 2 semanas
Landesbank Hessen-Thüringen Madrid, EspañaBereichCorporate Banking · - StandortMadrid · - StellentypUnbefristet · **Ihre Aufgaben**: · - Sie betreuen Unternehmenskunden (Jahresumsatz > € 0,75 Mrd.) in Spanien und Portugal. · - Sie entwickeln und vergrößern ihr Kundenportfolio unter Ertrags · - und Risikoaspekten und unte ...
-
Partner Relationship Manager
hace 2 semanas
Plain Concepts Madrid, EspañaEstamos ampliando nuestro equipo de Sales, no nos importa mucho el título, pero a este rol le llamamos **Partner Relationship Manager, **y estamos pensando en alguien a quien le apasione establecer y alimentar relaciones e identificar oportunidades de crecimiento con partners est ...
-
Business Relationship Manager
hace 6 días
Experis España Madrid, EspañaExperis IT, empresa del grupo ManpowerGroup, es líder mundial en reclutamiento y selección profesional y gestión de proyectos. Promovemos el crecimiento de las organizaciones a través de un intenso proceso de atracción, evaluación y selección, especializado en perfiles IT. · Busc ...
-
Tenant Relationship Manager
hace 2 días
PTC Group Madrid, EspañaNos encontramos en la búsqueda de un Responsable de Atención al Inquilino en el seno del equipo de Operaciones de una empresa gestora de activos inmobiliarios especializada en rehabilitación de inmuebles y gestión de los mismos. · Este perfil formará parte de un equipo de atenció ...
-
Tenant Relationship Manager
hace 3 semanas
Ptc Group Madrid, EspañaNos encontramos en la búsqueda deun Responsable de Atención al Inquilino en el seno del equipo de Operaciones de unaempresa gestora de activos inmobiliarios especializada en rehabilitación de inmuebles y gestión de los mismos.Este perfil formará parte de un equipo de atención al ...
-
Relationship Manager
hace 10 horas
Banca Farmafactoring Madrid, EspañaFACTORING RELATIONSHIP MANAGER (Spain) · To be incorporated in its MADRID Office, to pursue new business opportunities, both in core and in other businesses, leading the relation with customers, collecting documents and managing to close operations. · Main duties and responsibili ...
-
Relationship Manager Personal Banking
hace 3 semanas
Triodos Bank Las Rozas, España¿Por qué trabajar en Triodos Bank? · Para Triodos Bank es crucial fomentar la vinculación de los empleados con la misión del banco, por lo que buscamos profesionales del sector bancario, dinámicos y comprometidos, que a través de su aportación profesional quieran participar en el ...
-
Relationship Manager Personal Banking
hace 3 semanas
Triodos Bank Las Rozas, España¿Por qué trabajar en Triodos Bank? · Para Triodos Bank es crucial fomentar la vinculación de los empleados con la misión del banco, por lo que buscamos profesionales del sector bancario, dinámicos y comprometidos, que a través de su aportación profesional quieran participar en el ...
-
Relationship Manager Personal Banking
hace 2 semanas
Triodos Spain Las Rozas de Madrid, EspañaPara Triodos Bank es crucial fomentar la vinculación de los empleados con la misión del banco, por lo que buscamos profesionales del sector bancario, dinámicos y comprometidos, que a través de su aportación profesional quieran participar en el desarrollo de un banco europeo indep ...
-
Account Relationship Manager
hace 1 día
Dazn Madrid, EspañaThe Account Relationship Manager is responsible for increasing scale within the VIP Sports segment through DAZN upgrades and external acquisition and embedding a culture of personalization in the approach to how customers are managed and rewarded. · The role will align closely wi ...
-
Senior Relationship Manager
hace 3 semanas
Exante Madrid, España.Senior Relationship Manager | EXANTE | SpainAbout EXANTE EXANTE is a wealth tech company that provides centralizedtrading solutions and B2B financial infrastructure that helps create valuethrough technology.... Login to continue About EXANTEEXANTE is a wealth tech company that p ...
-
Relationship Manager
hace 1 semana
ib vogt Madrid, España**Company Statement**: · The new sustainability: want to join a renewable energy pioneer? Our mission is to advance large-scale photovoltaic to meet the growing global demand for clean electricity. Come be a part of our success story · **Intro Paragraph**: · ib vogt is looking fo ...
-
Relationship Manager
hace 1 semana
ib vogt Madrid, España**Company Statement**: · The new sustainability: want to join a renewable energy pioneer? Our mission is to advance large-scale photovoltaic to meet the growing global demand for clean electricity. Come be a part of our success story · **Intro Paragraph**: · ib vogt is looking fo ...
-
Relationship Manager
hace 1 semana
BDSwiss Madrid, España**BDSwiss** is one of the leading financial institutions specializing in Forex/CFDs trading. · We create a unique work environment that promotes innovation, team spirit, and stability by establishing a corporate culture with the values of performance, integrity, transparency, and ...
-
Agency/Syndication Relationship Manager
hace 1 semana
Istituto Marangoni Madrid, España*BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and Internat ...
-
Private Banking Relationship Manager
hace 4 días
Gold & Aron Conseil Madrid, EspañaGold & Aron Conseil is an executive search company, we are recruiting on behalf of our client.We are looking for a Senior Relationship Manager, Private Banking (client acquisition) for a top tier Private Bank.Important: Please only apply if you have 10+ yrs of experience in priva ...
-
Senior Relationship Manager, Spain
hace 2 días
Exante Madrid, EspañaAbout EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. · Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-c ...
Account Relationship Manager - Madrid, España - DAZN
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Descripción
The Account Relationship Manager is responsible for increasing scale within the VIP Sports segment through DAZN upgrades and external acquisition and embedding a culture of personalization in the approach to how customers are managed and rewarded.The role will align closely with DAZN, Marketing & Gaming and will develop and execute a VIP Sports strategy which maximises the profitability of all VIP Sports segments/cohorts.This role will be based in our Madrid office. Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanksAs our new Account Relationship Manager - DAZN Bet, you'll have the opportunity to:
You'll have: