-
Commercial Manager, UBER Direct
hace 6 días
Uber Madrid, EspañaThis role will be a part of the Direct team in Spain while working very closely with the Central Uber Direct teams. · You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product ...
-
Commercial Manager, UBER Direct
hace 2 días
Uber Madrid, EspañaThis role will be a part of the Direct team in Spain while working very closely with the Central Uber Direct teams. · You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product ...
-
ALK-Abelló Madrid, EspañaP · **rocurement Manager, Direct Materials and Medical Devices at Site Madrid** · Exciting opportunity to manage and develop the procurement set-up for direct production materials and medical devices in an international, growing pharmaceutical company. · **As a Procurement Manage ...
-
Senior Carrier Manager, Direct Fulfilment, Scot
hace 1 semana
Amazon EU SARL (Spain Branch) Madrid, EspañaBachelor's degree · - Experience in program or project management · - Relevant experience communicating with and influencing a range of different stakeholders including senior management · - Relevant experience in managing large-scale programmes or projects · - Advanced proficien ...
-
Account Manager Direct Sales
hace 1 día
Odoo S.A EspañaCalle Guillem de Castro 9, Planta 2, 46007 Valencia, Spain · ¿Estás listo? · Únete a nuestro increíble equipo de ventas y acepta el reto de evolucionar en el sector de las tecnologías de la información. Asesora y reten a nuestros clientes existentes conla mejor solución para su ...
-
Customer Success Manager – Direct
hace 18 horas
Morningstar Madrid, EspañaCustomer Success Manager – Morningstar Direct page is loaded Customer Success Manager – Morningstar Direct Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id REQ About the Role Would you like to be the voice of Morningstar, delivering the hig ...
-
Customer Success Manager – Direct
hace 1 semana
Morningstar Madrid, EspañaCustomer Success Manager – Morningstar Direct page is loadedCustomer Success Manager – Morningstar DirectApplylocationsMadridtime typeFull timeposted onPosted Yesterdayjob requisition idREQ-044006About the RoleWould you like to be the voice of Morningstar, delivering the highest ...
-
Customer Success Manager – Direct
hace 18 horas
Morningstar Madrid, EspañaAbout the RoleWould you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.You will work together with our i ...
-
Customer Success Manager – Direct
hace 5 días
Morningstar Madrid, EspañaCustomer Success Manager – Morningstar Direct page is loaded Customer Success Manager – Morningstar Direct Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id REQ About the RoleWould you like to be the voice of Morningstar, delivering the high ...
-
Customer Success Manager – Direct
hace 1 semana
Morningstar Madrid, EspañaCustomer Success Manager – Morningstar Direct page is loaded Customer Success Manager – Morningstar Direct Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id REQ About the RoleWould you like to be the voice of Morningstar, delivering the high ...
-
Customer Success Manager – Direct
hace 6 días
Morningstar Madrid, España De jornada completaAbout the Role · Would you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients? · We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services. · You will work together ...
-
Customer Success Manager – Morningstar Direct
hace 1 semana
myGwork Madrid, España De jornada completaThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · About The Role · Would you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients? · We are looking for a ...
-
Senior Carrier Manager, Direct Fulfilment, SCOT
hace 5 días
Amazon Comunidad de Madrid, EspañaJob ID: | Amazon EU SARL (Spain Branch) · Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new way ...
-
Senior Carrier Manager, Direct Fulfilment, SCOT
hace 2 días
Amazon Madrid, España Paid WorkOur Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is ...
-
Senior Carrier Manager, Direct Fulfilment, Scot
hace 3 días
Amazon Madrid, EspañaJob ID: | Amazon EU SARL (Spain Branch) · Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new way ...
-
Senior Carrier Manager, Direct Fulfilment, SCOT
hace 5 días
Amazon EU SARL (Spain Branch) Madrid, España De jornada completaOur Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is ...
-
Tax Manager Assistant
hace 2 días
Page Personnel España Madrid, EspañaAsistencia en cuestiones fiscales (impuestos estatales, autonómicos, locales y municipales). · - Asistencia en cuestiones contables. · - Reporte directo al senior Tax Manager. · Tax Manager Assistant 1 -2 años exp.|Tax Manager Assistant 1 -2 años exp. · - Grado en Derecho, Contab ...
-
Account Manager
hace 20 horas
Walters People Madrid, EspañaDesde Walters People, buscamos Account Manager, para incorporar en plantilla de un cliente final con un producto propio, basado en SaaS. · Buscamos un perfil con: · - Experiência en venta tecnológica. · - Experiência o conocimiento en SaaS. · - Nível medio de inglés. · - Ganas y ...
-
Support Service Management, Madrid
hace 1 semana
Grupo Digital Madrid, EspañaSupport Service Management en Madrid. · Desde Grupo Digital estamos en búsqueda de Support Service Management para incorporación directa en plantilla de cliente · Duración proyecto Estable. · Ubicación Madrid Granada o Valencia · Salario A valorar en función de experiência. · Mod ...
-
Director de Cuentas Contact Center
hace 4 días
Page Personnel España Madrid, EspañaDirector de cuentas en campaña de venta directa en stands en Centros comerciales a nível nacional · - Gestion de los equipos comerciales en los centros comerciales · - Seguimiento de las ventas · - Gestrion de KPIs · ¿Tienes experiência como account manager de contact center?|¿Qu ...
Customer Success Manager Direct - Madrid, España - Morningstar
Descripción
About the Role
Would you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?
We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.
You will work together with our institutional clients using Morningstar s flagship analysis tool, Morningstar Direct, to ensure they are successful in using the product.
Morningstar is a global investment research firm that compiles and analyzes investment data in a number of different lenses, including performance, risk and sustainability. The company provides an extensive line of products for individual investors, financial advisors and institutional clients.
The role:
Morningstar is seeking a Customer Success Manager for our institutional research platform Morningstar Direct to be based in our office in Madrid. In this role, you will be responsible for understanding your customers' business drivers and their desired outcomes, so that Morningstar can deliver value, retain and grow the accounts, and meet contractual commitments. The ability to communicate clearly and form strong relationships with our clients is critical for this role.
Founded on teamwork, you will be part of an organization in Europe and globally that will enable you to learn and grow with your peers, while being supported by Morningstar Product, Sales and Service teams.
Job Responsibilities
• Become a product expert on Morningstar Direct, providing guidance and best practice advice on how customers can leverage Morningstar's services. By building a trusted relationship you will retain current engagements and identify new opportunities to grow the customer's business with Morningstar.
• You will play an important role in the Sales process, working closely with our Sales department to understand a client's needs and map them to the capabilities of Morningstar Direct.
• Proactively build client relationships, including the ability to anticipate and listen to our clients' needs. Achieve this by working closely with clients and liaising internally with Sales, Product and Customer Success Teams in order to meet customer requirements.
• Work closely with your assigned Morningstar client base to ensure high levels of service delivery and customer Return On Investment.
• Use your innovative approach to contribute to the business and work with product managers, data and sales colleagues in order to evolve Morningstar services.
• Initiate and drive client workshops and/or user forums to train and grow usage of Morningstar Direct.
• Proactively contribute to the renewal process and drive a strong renewal rate by continuously managing client satisfaction levels - and working closely with sales teams to identify and evaluate potential upsell opportunities.
Qualifications
• Fluency in English, Spanish and another European language is required (ideally Italian)
• Strong communication and presentation skills, both written and oral.
• Strong customer-centric, strategic approach.
• Proven organizational and multi-tasking skills.
• Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
• Experience in the Financial Services industry is preferred
• Ability to develop strong internal and external partnerships and relationships.
• Bachelor's degree or equivalent.
Hybrid Work Model
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
REQ-044006