Olga Rodriguez

I am a degree level educated Executive Assistant with 15 years of experience at Senior level. 

I provide proactive and professional EA support to Chief Executives, Boards of Trustees, multiple Directors and, I support the effective administration of the SLT.

Personal Assistant                                                                                                   14/08/2023 – Present

Care Quality Commission (CQC). UK

Executive Assistant                                                                                                  24/04/2023 – 02/06/2023

Sue Ryder. / Hybrid London/Sudbury

• Provide proactive and professional EA support to the Company Secretary and General Governance, Director of Finance, SLT & and Board of Trustees.
• Ensure policies are reviewed, updated, and presented to relevant Committee/Board.
• Administration of Board, Committee, Team meetings including minute taking, both internally and externally, drafting agendas, collating and distributing papers for internal and external meetings.
• Raising of POs.
• Inbox and diary management.
• Drafting of documents and correspondence.
• Keeping registers up to date.

Executive Assistant                                                                                                  23/01/2023 – 06/04/2023

Suffolk Community Foundation. / Ipswich, Suffolk

• Provide proactive and professional EA support to the Chief Executive, Head of Operations, SLT & and Board of Trustees.
• Communicating with internal and external stakeholders.
• Maintain accurate records on Salesforce CRM system.
• Ensure Foundation’s policies are reviewed, updated, and presented to relevant Committee/Board.
• Proactively manage CEO diary and inbox including schedule of appointments, meetings and diary commitments.
• Administration of Board, Committee, Team meetings including minute taking, both internally and externally, drafting agendas, collating and distributing papers for internal and external meetings.
• Follow up designated actions from meetings to ensure completion ahead of next meeting.
• Process and deal with correspondence including email and telephone calls, anticipating responses and drafting correspondence.
• Liaise with clients, responding to emails, enquiries and telephone messages.
• Arrange travel and accommodation using electronic travel systems and process expense claims on behalf of Senior Leadership Team against Policy and Procedures.
• Produce presentations, executive summaries and newsletters.
• Support in providing general administration.
• Arrange events and meeting venues and book hospitality.
• Manage telephone switchboard (virtual) and ensure sufficient cover to handle external calls is maintained.

E.A. to the Chief Executive                                                                        15/06/2022 - 06/01/2023

St Helena Hospice. / Colchester, Essex

• Provide proactive and professional EA support to the Chief Executive, Director of Finance & Strategy and Board of Trustees.
• Support the effective administration of the SMT.
• Administrative support to business planning and performance management processes.
• Diary, inbox and contacts management.
• Travel arrangement.
• Events organisation.
• Taking of minutes, monitor action logs as required. Support the Board of Trustees, Patient and Family Services Committee, Finance and Operations Committee, Corporate Governance and Risk Committee and any ad hoc committees or Trustee working groups as required.
• Produce the annual calendar of Trustee meetings.
• Ensure annual appraisal meetings are scheduled and that direct reports to the Chief Executive have completed associated paperwork ahead of the meetings.
• Ensure rotas and attendance are signed off.
• Ensure actions arising from performance meetings are recorded and that updates are chased and collated ahead of the meetings.
• Liaise with the Quality and Compliance Team to ensure that policies requiring review and/or approval are prepared and presented ready for the appropriate SMT or Trustee meeting.
• Ensure KPI reports and risk reports are updated and prepare ahead of all performance and Trustee meetings.
• Coordinate induction of new joiners.
• Arrange for Trustees to sign and authorise paperwork as required.
• Ensure Trustees are invited to briefings and kept informed of internal communications.
• Assist the People and Culture Director with the running of Staff Voice.
• Maintain the emergency contact list, ensuring the associated document contains the correct and up to date information needed to deal with any emergencies during out of office hours.

E.A. to the Senior Executive Team                                                             10/08/2020 – 01/12/2021   

West Suffolk College. / Bury St. Edmunds, Suffolk

• Diary and inbox management.
• Project research and writing of reports.
• Preparing agendas and taking of minutes and actions of meetings and submitting the subsequent reports. Ensuring KPIs are updated.
• Preparing presentations.
• Travel arrangement.
• Organising Board Meetings and leading on collating and chasing reports. Use of SharePoint.
• Raise of invoices and POs.

P.A. – Technology & Operations and Legal & Regulatory                       25/08/2011 – 31/07/2020

Santander Bank. Head Office. / London          

• Diary, inbox and contacts management.
• Travel arrangement.
• Events organisation.
• Newsletter Coordinator and Editor.
• Raise of spend requests.
• Area Champion Office Move - Smarter Working.
• Responsible for room, video conference, telepresence, restaurant, flight, taxi, train, hotel and catering bookings.
• Sending Emails on behalf of Directors to internal and external stakeholders. Receiving calls on behalf of Directors.
• Power Point presentations and structure charts.
• Draft reports, letters, schedules, forms, etc.
• Copying, printing, binding and document scanning. 
• Preparing, sorting and sending documents to meeting attendees.
• Taking minutes and actions of meetings and producing the subsequent reports.
• Organising courier services, ordering stationery and general office supplies.
• Greeting visitors at reception / coordinating with reception services.
• Liaising with employees at Santander, Spain and worldwide.
• Maintain filing, records and inventory control systems. 
• Mail sorting and allocation.
• Translation of documents between English and Spanish.
• Manage Facilities requests – locating free office space and desks for meetings.
• Managing cupboard and room keys and location code requests.
• Managing and coordinating conference number requests, as well as requests for PCs, laptops, mobiles and Ipads.
• Organising business cards and corporate card requests.  
• Implement and adhere to IT Helpdesk requirements.
• Sickness and holiday recording.

Legal P.A. & Receptionist                                                                                      08/2007 – 12/2010

Loughran & Co. International Lawyers. / Mayfair. London

Translator & Customer Support Representative                                                           2005 – 2006

ACD Systems Ltd. / Victoria, British Columbia, Canada

English as a Foreign Language Teacher                                                                        2004 – 2005

CIEF ACCIO / Madrid, Spain

Business Plan Development Course                                                                                October 2023

Harvard ManageMentor 

Leading People Course                                                                                                      October 2023 

Harvard ManageMentor

Postgraduate Diploma in Medical Translations                                                              2006 – 2007

Jaume I University, Barcelona, Spain

Officially Approved SAVIA-AMADEUS Course                                                                             2003

Air, Car and Hotel Reservation Systems. FORMATIK Centre, Madrid, Spain

Erasmus Grant for High Academic Achievement                                                           2001 – 2002

APU University, Cambridge, England

Bachelor of Arts in English Studies                                                                                   1997 – 2002

University of Malaga, Spain