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Front Office Supervisor - Barcelona, España - InterContinental Hotels Group
Descripción
As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.
You'll report to the Front Office Manager.
• Support the Front Office Manager all required tasks.
• Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Bachelor's degree in hospitality or related field.
• 2+ years' experience working in Front Office department as supervisor.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us:
• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG's training tool.
• Meals whilst on duty.
• Cool work environment and lots of fun
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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