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    Part-time Danish Speaking Customer Support Representative - Barcelona, España - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Barcelona, España

    hace 2 semanas

    Default job background
    A tiempo parcial
    Descripción

    Language: Danish native + English B2

    Location of the Offices:     Barcelona - SELVA DE MAR /

    Workplace: on-site

    Schedules:     Part-time Monday to Friday, 09:00am to 01:00pm

    Benefits:
    Competitive salary
    Bonus
    Relocation: Up to 500 EUR flight + assistance in finding accommodation

    Requirements:

    Fluent English plus Danish (Native Level);
    - Previous experience in a similar position and industry;
    - Basic sales skills, upselling and cross-selling;
    - Good disposition to work in a customer service environment;
    - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office.

    Personal abilities:
    - Very good communication, listening skills;
    - Customer care skills ability to listen to and understand the customers needs;
    - Ability to work in a team;
    - Logical approach to problem solving;
    - Ability to work on own initiative;
    - Ability to adapt to different situations and needs.

    Tasks:
    - Respond appropriately to customers requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained;
    - Escalate potential service issues;
    - To follow all the processes and procedures of the project;
    - Provide cover for other Agents in their absence, either within the same team or across teams;
    - Liaise with Supervisors/ Mentors on specific projects where requested;
    - To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner;
    - To attend regular Team Meetings;
    - To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

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