- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Meet, greet and direct guests who enter in the lobby area.
- Maintain good communication and work relationships in all hotel areas
- Manage, record and resolve guests complaints
- Main point of contact for VIP guests
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
- Front Office experience in hotels
- Fluently in Spanish and English. French is a plus.
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
-
Supervisor-office
hace 3 semanas
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Administrative · **Ubicación** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Management · **De ...
-
Supervisor/A Front Office
hace 4 semanas
Hilton Barcelona Barcelona, España¿Te apasiona el mundo del la Recepción? ¿Tienes experiência en el sector hotelero? En el Hilton Barcelona buscamos un/a **Front Office Supervisor** para formar parte del equipo de Front Office.El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y f ...
-
Supervisor/a Front Office
hace 2 días
Hilton Barcelona Barcelona, España¿Te apasiona el mundo del la Recepción? ¿Tienes experiência en el sector hotelero? En el Hilton Barcelona buscamos un/a **Front Office Supervisor** para formar parte del equipo de Front Office. · El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial ...
-
Front Office Supervisor
hace 3 semanas
Kimpton Vividora Barcelona Barcelona, España De jornada completaFront Office Supervisor · Kimpton Vividora Barcelona Barcelona Kimpton Vividora Hotel Apellidos El campo Apellidos es requerido. Email El campo Email es requerido. El formato no es correcto, formato válido ******'. Teléfono El campo Teléfono es requerido. Contraseña El campo Cont ...
-
Supervisor Front Office
hace 1 semana
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...
-
Front Office Supervisor
hace 2 semanas
Kimpton Vividora Barcelona Barcelona, EspañaWhat's the job?.As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team..You'll report to the Front Office Manager..Your day-to-day:. · • Support the Front Office Manager ...
-
Front Office Supervisor
hace 1 semana
Kimpton Vividora Barcelona Barcelona, EspañaWhat's the job?. As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.. You'll report to the Front Office Manager.. Your day-to-day:. · • Support the Front Office Man ...
-
Front Office Supervisor
hace 4 semanas
Intercontinental Hotels Group Barcelona, EspañaWe are eager to add a focused Front Office Supervisor - Kimpton Vividora Barcelona to join our elite team at InterContinental Hotels Group in Barcelona. · Growing your career as a Full Time Front Office Supervisor - Kimpton Vividora Barcelona is a promising opportunity to develop ...
-
Front Office Supervisor
hace 2 semanas
Hilton Diagonal Mar Barcelona, España De jornada completaA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Desk Supervisor, you will oversee the front office activi ...
-
Front Office Supervisor
hace 1 semana
Kimpton Barcelona, EspañaWhat's the job? · As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. · You'll report to the Front Office Manager. · Your day-to-day: · - Support the Front Office Ma ...
-
Front Office Supervisor
hace 3 semanas
Kimpton Vividora Barcelona Barcelona, España De jornada completaWhat's the job? · As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. · You'll report to the Front Office Manager. · Your day-to-day: · • Support the Front Office Ma ...
-
Front Office Supervisor Shift
hace 2 semanas
Sircle Collection Barcelona, EspañaWe are looking for a Shift Supervisor to serve as our guests' first point of contact and manage all aspects of their accommodation. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. · You will also coordinate all front desk activities, ...
-
CAIXABANK Barcelona, España De jornada completa¿QUÉ PROYECTOS DESARROLLAMOS? · El departamento de seguimiento de grandes riesgos tiene como principales proyectos y funciones: · Análisis de carteras específicas, tanto a nivel cuantitativo como cualitativo, y realizar presentaciones a alto nivel y a órganos supervisores. · Anál ...
-
Data Scientist
hace 1 semana
BANCO SABADELL Barcelona, España¿Qué estamos buscando · Actualmente buscamos un perfil proactivo y con iniciativa, que tenga curiosidad y clara orientación a la resolución de problemas, con capacidad analítica y de auto-organización y que sepa trabajar en equipo. · Hablemos del proyecto... · La dirección de ...
-
Part-time Danish Speaking Customer Support Representative
hace 2 semanas
Cross Border Talents Barcelona, España A tiempo parcialLanguage: Danish native + English B2 · Location of the Offices: Barcelona - SELVA DE MAR / · Workplace: on-site · Schedules: Part-time Monday to Friday, 09:00am to 01:00pm · Benefits: · Competitive salary · Bonus · Relocation: Up to 500 EUR flight + assistance in finding accommo ...
-
abogado/a para el ámbito del servicio de atención al cliente
hace 2 semanas
CaixaBank Barcelona, EspañaCaixaBank es un grupo financiero con un modelo de banca universal socialmente responsable con visión a largo plazo, basado en la calidad, la cercanía y la especialización, que ofrece una propuesta de valor de productos y servicios adaptada para cada segmento, asumiendo la innovac ...
-
Coordinador/a àrea econòmica
hace 1 semana
Fundación Salud y Comunidad Barcelona, España 38h semanalesJob Description · Definició del lloc : El Servei de suport "Amb Tu" s'emmarca dins la necessitat de poder oferir cura i suport a persones amb una mesura de suport judicial o notarial a l'exercici de la capacitat jurídica. A través de l'exercici dels càrrecs de suport (antigues ...
-
OTC Supervisor with Native level of French
hace 3 semanas
Talent Search People Barcelona, España CDIDo you have around 3 years of experience as a Supervisor or Team leader in Billing, Collections, AP or AR? Do you speak a native level of French? · Apply now to join an international company in Barcelona · Tasks · As an Order to Cash Supervisor, you will be responsible for: · En ...
-
CaixaBank Barcelona, EspañaCaixaBank es un grupo financiero con un modelo de banca universal socialmente responsable con visión a largo plazo, basado en la calidad, la cercanía y la especialización, que ofrece una propuesta de valor de productos y servicios adaptada para cada segmento, asumiendo la innovac ...
-
Mechanical Supervisor
hace 3 días
Siemens Energy Barcelona, España De jornada completaMechanical Supervisor (Gas Turbine-Steam Turbine-Generator) · About the Role · Location Spain Barcelona Barcelona Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Organization Gas Services Business Unit Service Europe & Africa Full / Part time Full-time Experien ...
Front Office Supervisor - Barcelona, España - Hilton Diagonal Mar
Descripción
Empresas: Hilton Diagonal Mar
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.
A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
