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    German speaker Customer Service Specialist - Valencia, España - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Valencia, España

    Encontrado en: Talent ES C2 - hace 4 días

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    Descripción

    Our International Client is a customer service provider with international companies and is based in the amazing Valencia

    • Support B2B customers over the phone, email, and chat
    • Communicate with customers to find the best solution to their problem
    • Troubleshooting, innovation, and change management are part of the daily business
    • You will use the latest technology and AI integrations and become an expert in this field
    • Control and handle payment inquiries from sellers and buyers through various client platforms
    • Responsible for Trustpilot reviews improving overall company NPS through excellent service
    • Flagging and escalation of customer queries and coming up with suitable solutions
    • Mapping and improving business processes to enhance customer journey and satisfaction

    Requirements

    • Native level German and fluent English
    • Customer service experience minimum 6 months
    • Excellent communication skills
    • An interest in innovation (think chatbot-integrations)
    • You can think outside the box to always find a solution for the customer
    • A technical background is an advantage
    • You are proficient with computers and can type at lightning speed

    Benefits

    • Spanish classes
    • Mindfulness classes
    • Great Friday evening drinks
    • Fitness bootcamps to stay fit and active
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