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Marlex Madrid, EspañaDesde Marlex, estamos colaborando con una importante universidad americana, que actualmente busca incorporar a una persona para el rol de IT Operations Analyst, el cual desempeñará un papel fundamental para garantizar el buen funcionamiento de la infraestructura y las operaciones ...
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Page Personnel España Madrid, EspañaDiseñar los sistemas de información, de planificación y gestión de la operativa logística. · - Monitorización de indicadores operativos del centro a través de la creación de dashboards así como la creación de nuevos indicadores en funciones de las oportunidades identificadas · - ...
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TherapyChat Madrid, España**¿Qué es TherapyChat?**: · En TherapyChat nos esforzamos por poner al alcance de todos el bienestar emocional. Un apoyo que permita a las personas enfrentarse a los diversos retos que afectan a su día a día, de una forma eficaz y acercándose a la felicidad que ellos merecen. Hoy ...
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Process Engineer Operations Analyst
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Process Engineer Operations Analyst
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Real Estate Operations Analyst
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San-operations Delivery Analyst Ii
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San-operations Delivery Analyst Ii
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HR Operations Compensation Analyst
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San-operations Delivery Analyst
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Operations Analyst- Familia Global
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Cib Delivery Operations Analyst
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Operations Analyst
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Operations Analyst
hace 3 días
Huspy Madrid, España**About us**: · **Huspy is a proptech startup solving two of the biggest challenges in the home buying journey: home financing and home search. **As we shape the future of home buying, we are helping customers secure mortgages and find the home they want quicker, at a more afford ...
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Operations Analyst
hace 4 días
TherapyChat Madrid, España**¿Qué es TherapyChat?**: · At TherapyChat, we're striving to make emotional wellbeing support available to everyone in order to enable people to effectively deal with the diverse challenges that affect their day-to-day life. In TherapyChat we connect patients and therapists in o ...
High Touch Operations Analyst - Madrid, España - Knewin
Descripción
Program Start Date: 1st September 2024Location:
Madrid, Spain
Cisco seeks a High Touch OperationsAnalystto work with designated mission-critical customers, such as Large Enterprise Companies, ensuring they receive premium-level service.
As the liaison between the customer and Cisco Support Services, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase.
With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.
What You'll Do Support delivery of High Touch Technical Care program to major accounts Regularly interact with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution Maintain a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration Co-ordinate root cause analysis upon customers request Write and/or enforce processes and procedures for customized support services.
Act as "business driver" to improve the customer's and Cisco's internal operations. Identify, build and maintain relationships with customer's operational teams, and their management. Co-ordinate technical support to properly manage operational issues and customer needs, and ensure service delivery meets customer expectations. Represent the customer needs to Cisco post-sales support teams and applicable organizations. Take part inweekly conference calls to provide status reports to customer.Take part increating and presenting quarterly business review reports to customers with analysis of customer's operational incidents and support needs.
Who You'll Work With Our best-in-class Customer Experience team combines knowledge of customer's network and processes with deep subject matter expertise and tenured experience to deliver unparalleled network support services.
Here, you'll be maintaining a good relationship with the customer during the course of the problem resolution processWho You Are Recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree ;
You are fluent in English and Spanish; Very strong communication, interpersonal and problem-solving skills Solid understanding of business process and requirements in a support environment
Desired Skills:
Ability to work as a team member in a cross-functional matrix environment. Excellent presentation and communication skills (verbal & written)
Report writing skills Influencing and negotiation skills. Strong critical thinking and decision-making skills Ability to apply knowledge and formulate customer recommendations. Ability and propensity to regularly learn and apply new skills in the networking environment Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus Programme structure:
First 3 months: full-time training & shadowing in an online environment
After 3 months:
join local team, supported by ongoing mentorship and guidance to accelerate your continuous development. Shape solutions of real world challenges, closely mentored and integrated into our diverse team. Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us#WeAreCisco#J-18808-Ljbffr