Jonathan Fernández

Dedicated and highly skilled Computer/Smartphone Technician with an
extensive technical background and a consistent record of exceptional client
service. Aspiring to embrace a stimulating role where I can capitalize on my
comprehensive technical repair proficiency, specializing in the intricate world of
computer and smartphone systems. With a strong foundation in repair practices
and a knack for swiftly troubleshooting complex issues, I am primed to
contribute to company growth by offering impeccable service, strategic
technical solutions, and an adeptness in IT support

Mr Dweeb (10/23 – 03/24)
London, UK
Technical: Smartphones, Computers, Laptops, MacBook’s, iPads
•
Installed and maintained computer operating systems, software, and
hardware.
•
Delivered consistent technical support and resources to clients.

Samsung Experience Store (07/23 – 10/23)
Level 2 Samsung Engineer: Smartphones, Smartwatches, Buds
London, UK
•
Proficiently perform advanced repairs on Samsung devices, using genuine
components and following Samsung's stringent quality standards.
•
Expertly troubleshoot and resolve complex issues for customers, utilizing the
official Samsung engineer system, GSPN, to ensure precise diagnostics and
efficient solutions.

iSmash (12/22 – 06/23)
London, UK
Senior/Head Technician: Smartphones, MacBook’s, iPads
•
Led a team of technicians, providing guidance and oversight to ensure timely
and accurate level one, two, and three repairs on a diverse range of devices.
•
GSPN Engineer Samsung Technician repairing Samsung device with original
parts and using official Samsung System.

MobileLab (06/22 – 11/22)
London, UK
Technical: Smartphones, Computers, MacBook’s, iPads
•
Conducted precise software and hardware maintenance for Android and
Apple devices, optimizing performance and functionality
•
Collaborated with team members to share technical knowledge and insights,
enhancing overall proficiency and problem-solving capabilities

iSmash (09/21 – 05/22)
London, UK
Technical: Smartphones, Computers, MacBook’s, iPads
• Played a pivotal role in enhancing customer experience by delivering reliable
device maintenance and effective technical support
• Executed precise software and hardware maintenance on Android and Apple
devices, contributing to peak performance and seamless functionality

• High School 
Col’legi Xaloc
School ANAI
Obtained title Bachelor of
Commerce and Administration
(Computer Science Specialization)

• Courses
CELC: IT maintenance
technician and Computer/Mac
repair
CEA: Technician in
Mobile/Laptop/Pc repair level
1 and 2
YoReparoAcademy: Level 3
board micro soldering repair

RELEVANT SKILLS
• Communication skills
• Collaborative team player
• Web Design
• Reliability
• Good memory
• Leadership and coaching
• Inventory controller

LANGUAGES
1. English: C1
2. Spanish: C2
3. Catalan: C1